At a Glance
- Tasks: Deliver exceptional guest experiences and manage reservations across our boutique hotels.
- Company: The Macleay Group, a collection of unique boutique hotels in Sydney.
- Benefits: Hands-on experience, supportive team culture, and career growth opportunities.
- Other info: Flexible work across beautiful locations: Potts Point, Randwick, and Bondi.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Customer service skills and a positive attitude; hotel reception experience preferred.
The predicted salary is between 49500 - 60500 $ per year.
The Macleay Group operates a portfolio of five unique boutique hotels and guest houses across Sydney. We are passionate about delivering exceptional, personalised experiences for our guests while fostering a supportive and close-knit environment for our staff.
We are currently seeking a passionate and reliable Guest Service Agent to join our dynamic team. This is a unique opportunity to work across our beautiful boutique properties in Potts Point, Randwick and Bondi providing you with variety, cross-training, and hands-on exposure to different property operations.
Key Responsibilities
- Delivering warm, welcoming, and efficient guest check-ins and check-outs.
- Managing daily reservations, guest enquiries, and phone correspondence with professionalism.
- Providing local recommendations and assisting our guest requests.
- Ensuring meticulous attention to detail in daily front desk operations and administration.
- Collaborating closely with a small, supportive team to ensure a seamless guest experience.
About You
To be successful in this role, you will be a natural people person who thrives in a varied, fast-paced environment. We are looking for someone who:
- Brings a positive attitude, genuine warmth, and strong customer service skills.
- Is highly flexible and adaptable, with the ability to work across multiple locations (Potts Point, Randwick and Bondi).
- Has great attention to detail and takes immense pride in their work.
- Is eager to learn, grow, and build a long-term career within the hospitality industry.
- Has previous experience in hotel reception or front office (highly preferred).
- Has experience using MEWS Property Management System (highly regarded, but training can be provided for the right candidate).
Why Join The Macleay Group?
- Variety & Exposure: Never get bored—gain hands-on experience across multiple boutique properties.
- Supportive Culture: Work within a small, friendly, and dedicated team where your contribution truly matters.
- Career Growth: We are a growing group committed to training and developing our staff for long-term success.
If you are ready to take the next step in your hospitality career with The Macleay Group, we would love to hear from you!
Receptionist in Sydney employer: The Macleay Group
The Macleay Group is an exceptional employer, offering a supportive and friendly work culture that values attention to detail and reliability. With opportunities for growth within our boutique hotels located in vibrant areas like Potts Point, Randwick, and Bondi, employees can enjoy a fulfilling career while contributing to a high standard of guest experience. Our commitment to staff well-being and development makes us a rewarding place to work for those seeking meaningful employment.
