Operations Manager in Adelaide

The Local Guys is looking for a proactive, commercially minded Operations Manager who isn't afraid to roll up their sleeves, get involved and take ownership of making the business better. You'll lead people, get involved in all departments, and make things better. This is a hands-on role for someone who gets amongst it, learns from the inside out, and makes things happen to help build a stronger, more efficient and scalable business.

Key responsibilities

• Take a hands-on approach across Franchising, Marketing, Franchise Support, Operations and Customer Service, understanding the inner workings of each department to identify bottlenecks, inefficiencies and opportunities for improvement.
• Proactively develop and implement practical solutions that streamline processes, improve productivity and strengthen collaboration between departments.
• Oversee departmental performance, workloads and accountability, ensuring teams are working effectively and business priorities are being achieved.
• Monitor operational compliance across the franchise network, annual business goals and key initiatives, ensuring the business remains on track for sustainable growth and scalability.
• Work closely with senior management to drive continuous improvement and build systems that help the business operate better year after year.
• Lead, support and hold internal teams accountable, providing hands-on guidance and stepping in where needed to overcome challenges.
• Oversee recruitment, onboarding and performance management to ensure departments are appropriately resourced and operating effectively.
• Conduct regular staff performance reviews, including monthly one-on-one meetings, to monitor progress, provide constructive feedback, address performance concerns and support individual development and accountability.
• Lead and deliver initial Franchise Partner training programmes, including regular 3-4 day sessions in Adelaide approximately every six weeks and three scheduled sessions in Auckland, New Zealand.
• Develop and continually improve the internal Learning Management System (LMS), training resources and educational programmes.

About you

• Proven experience in operations management and/or business leadership.
• A hands-on, proactive approach with the confidence to immerse yourself in different departments and challenge existing processes constructively.
• A collaborative, approachable personality with the confidence to stand in front of people and present, lead change and have difficult conversations when needed.
• Strong problem-solving skills and a demonstrated ability to identify bottlenecks, implement improvements and drive operational efficiency.
• Excellent people management skills, including recruitment, coaching, performance management and accountability.
• Strong business acumen, organisational skills and the ability to manage competing priorities.
• Confidence delivering training, facilitating workshops and presenting to groups.
• The ability to guide people with limited business experience, balancing encouragement and empathy with firm expectations.
• Experience developing training programmes, learning resources or Learning Management Systems.
• Willingness to travel to Auckland for scheduled Franchise Partner training.