At a Glance
- Tasks: Assist customers, schedule services, and coordinate urgent callouts from the comfort of your home.
- Company: Join a friendly, family-owned electrical business with a supportive team culture.
- Benefits: Flexible shifts, work-from-home opportunities, and a chance to grow your skills.
- Other info: Complete four weeks of in-office training before transitioning to remote work.
- Why this job: Make a difference by providing excellent customer service while enjoying a flexible work-life balance.
- Qualifications: Experience in customer service and strong organisational skills are a must.
The Local Electrician is a family-owned electrical business looking to grow our office team! We are seeking a friendly, enthusiastic and organised After-Hours Service Coordinator to join our team and help manage our 24/7 service operations. This is primarily a work-from-home position, working on a rotating roster alongside two other office team members.
Roster hours:
- Monday – Friday: 5pm – 12am
- Saturday: 4pm – 12am
- Sunday: 8am – 12am
You will generally work 2–3 shifts per week, with shifts rotating between Monday and Sunday. Please note: The successful applicant will be required to complete four weeks of in-office training before commencing work from home.
Key Responsibilities
- Answer incoming customer calls and assist with enquiries.
- Arrange and schedule service bookings.
- Dispatch jobs to technicians and coordinate urgent callouts.
- Communicate with technicians regarding job requirements and scheduling.
- Maintain positive working relationships with technicians and office staff.
- Provide friendly and professional customer service.
- Complete general administrative duties and other tasks as requested by management.
Required Skills & Experience
- Previous experience in a service coordination or scheduling role.
- Customer service experience.
- Experience working within the trades or service industry.
- Strong computer and administrative skills.
- Excellent verbal and written communication skills.
- Ability to follow procedures and work independently.
- Strong time management and organisational skills.
- Ability to multitask and remain calm in a busy environment.
- Reliable, punctual and able to work flexible rotating shifts.
- Reliable internet connection and a suitable home working environment.
The Ideal Candidate
We are looking for someone who is confident on the phone, enjoys helping customers and can think on their feet. You will need to be organised, proactive and comfortable working independently from home while being part of a supportive office team.
After-Hours Remote Customer Service & Dispatch Coordinator in Sydney employer: The Local Electrician
Join a dynamic team at The Local Electrician, where we prioritise a safe and friendly work environment for our Licensed Electricians. With ample opportunities for overtime and weekend work, as well as the provision of a work ute and iPad, we foster a culture of growth and accountability, ensuring our employees thrive in their roles while delivering high-quality service to our clients.
