Junior Practice Manager – GP & Skin Clinic
We are a modern GP and Skin Clinic focused on delivering high-quality care in a professional, patient-centered environment.
About the Role
We are seeking a motivated Junior Practice Manager to support the day-to-day running of our General Practice and Skin Clinic. This is a great opportunity for someone with some healthcare operations or administration experience who is looking to grow into a broader practice management career. You'll work closely with, and report to, our higher management team, taking on real responsibility while being supported and mentored along the way.
Role Summary
As Junior Practice Manager, you'll help keep the clinic running smoothly day to day — supporting the team, looking after patients, and assisting with billing and administrative operations. It's a hands-on role with genuine scope to learn practice management from the ground up, working alongside experienced managers who'll help you grow into a senior role over time.
What You'll Be Doing Supporting Day-to-Day Operations
- Assist with daily clinic operations across both GP and skin services
- Help manage patient flow, appointment scheduling, and clinic room utilization
- Support compliance with health regulations, accreditation standards (e.g. RACGP standards), and workplace health and safety requirements
- Assist in maintaining clinical and administrative policies and procedures
Supporting the Team
- Assist with onboarding, rostering, and day-to-day support of reception, nursing, and administrative staff
- Provide operational support to GPs and allied health practitioners
- Help coordinate staff training and development activities
- Contribute to a positive, patient-centered team culture
Assisting with Financial & Business Administration
- Support billing processes (including Medicare, private billing, and skin check/procedure billing) and reconciliation
- Assist in identifying and resolving straightforward Medicare billing issues, escalating more complex matters to the management team
- Help monitor clinic KPIs such as patient volumes, wait times, and no-show rates
- Assist with liaison with suppliers and external service providers
Supporting Patient Experience
- Assist in handling patient feedback and complaints, escalating significant issues to the higher management team
- Help maintain high standards of customer service across reception and clinical touchpoints
- Support patient communications, recalls, and reminder systems (e.g. skin check follow-ups)
Supporting Compliance & Risk
- Help maintain infection control and consent procedures (particularly relevant to skin procedures/biopsies)
- Assist with incident reporting and record-keeping
- Stay up to date with AHPRA, Medicare, and privacy legislation requirements
Supporting Systems & IT
- Use and help maintain practice management software (Best Practice)
- Assist with day-to-day IT and telehealth platform issuesSupport patient record management
What You'll Bring
- Experience in a medical practice, healthcare administration, or similar operational/admin role
- Familiarity with Best Practice software (or willingness to learn quickly)
- A working understanding of Medicare billing and private billing processes
- Strong organizational skills and attention to detail
- Great communication skills and a genuine passion for patient care
- Ability to work well within a team and take direction from senior management
- Relevant qualifications in practice management, healthcare administration, business, or nursing are a plus, but not essential
Bonus Points For
- Exposure to a clinic that hosts AGPT or FSP (Fellowship Support Program) GP registrars
- Exposure to payroll processes
- Experience with skin cancer clinic workflows (e.g. mole mapping, biopsy scheduling, pathology liaison)
- First Aid/CPR certification
Why You'll Love It Here
- Competitive salary based on experience
- Supportive, collaborative team environment
- Genuine mentorship and a clear pathway to grow into a senior practice management role
Junior Practice Manager employer: The Local Doctor
The Local Doctor is an exceptional employer that values its nursing staff as integral members of the clinical team, offering a dynamic work environment across our Ivanhoe and Diamond Creek locations. With a strong commitment to professional development, we provide comprehensive training in skin cancer procedures and a variety of nursing duties, ensuring that every day brings new challenges and opportunities for growth. Our supportive culture fosters collaboration with GPs and prioritises patient care, making it a rewarding place for nurses who seek meaningful engagement in their work.
