At a Glance
- Tasks: Support customer planning and collaborate with key account managers to optimise product flow.
- Company: Join the LEGO Group, a brand that inspires creativity and play.
- Benefits: Enjoy family care leave, insurance coverage, wellbeing resources, and a generous colleague discount.
- Other info: Hybrid work policy with opportunities for growth in a diverse and inclusive culture.
- Why this job: Make a real impact in a dynamic role while building your career with a global leader.
- Qualifications: 8+ years in operations or analytics, strong communication, and analytical skills required.
The predicted salary is between 63000 - 77000 $ per year.
Are you ready to join us in building a strong and inspiring brand for the future? This will be a 16-month contract for a parental leave cover.
Role will be known internally as Customer Operations Manager.
Core Responsibilities:
- Provide insights to and support the Customer Business Planning in coordination with Key Account Managers and Demand Planning team.
- Identify, highlight and action market inventory issues with recommendations to Demand Planning team and Account Managers for future product flow.
- Facilitate retail promotional tracking.
- Collaborate with Demand Planning team to assure transparency and alignment in customer listings and future demand plans.
- Conduct market inventory and retail closing stock analysis.
- Facilitate the monthly Sales Review, preparing the information and presentation for the meeting and driving the actions and outcomes after the meeting.
- Participate in and drive projects within ANZ and/or the wider APAC organization.
Customer Operations stream is a vital link between the sales and demand planning team. This role combines the insights from day-to-day retail key metrics with qualitative data provided by the sales team in order to make the difference for our retailers via world-class demand plans and top-notch execution.
Do you have what it takes?
- Minimum of 8 years' experience in operations, business analytics, key account management, or retail analytics.
- Excellent communication skills.
- Excellent excel and analytical skills.
- SAP knowledge is an advantage.
- Previous experience in FMCG or other fast-paced industries is preferred.
- Strong critical thinking skills, with the ability to anticipate market trends and align recommendations with business objectives.
What’s in it for you?
- Family Care Leave: We offer enhanced paid leave options for those important times.
- Insurances: All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellbeing: We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
- Colleague Discount: From day 1 you will qualify for our generous colleague discount.
- Bonus: When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
- Workplace: Our hybrid work policy means an average of 3 days per week in the office.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real.
Customer Planning Manager employer: the LEGO Group
At the LEGO Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. Our commitment to employee wellbeing is reflected in our generous benefits, including enhanced family care leave, comprehensive insurance coverage, and a supportive hybrid work environment. With a focus on diversity and inclusion, we provide ample opportunities for professional growth, making this a rewarding place to build your career as a Customer Planning Manager.
