Front Office Manager at The Lakes Resort Hotel
About the role As the Front Office Manager, you will play a pivotal role in ensuring exceptional guest experiences at The Lakes Resort Hotel. You will oversee the front office operations, manage a dedicated team, and maintain high standards of service and hospitality.
Key facts
- Location: Adelaide CBD, Adelaide
- Engagement: Permanent
- Team: Front Office
What you'll do
- Supervise daily front office activities, ensuring smooth operations and guest satisfaction.
- Train and mentor front office staff, fostering a positive work environment and enhancing team performance.
- Handle guest inquiries and resolve any issues that may arise during their stay.
- Collaborate with other departments to ensure a seamless guest experience.
- Monitor and manage the front office budget, optimizing resources and controlling costs.
Requirements
- A minimum of 3 years of experience in front office management within the hospitality sector.
- Proven leadership skills with the ability to motivate and guide a team.
- Strong communication and interpersonal abilities.
- Familiarity with property management systems and front office operations.
- A degree in Hospitality Management or a related field is preferred.
Nice to have
- Experience in a multi-faceted hospitality environment.
- Knowledge of local attractions and events to enhance guest experiences.
Skills & tools
- Proficiency in Microsoft Office Suite and property management software.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
Practical notes
- Applicants must have the right to work in Australia.
- Competitive salary and benefits package available.
Front Office Manager in Adelaide employer: The Lakes Resort Hotel
At The Lakes Hotel, we pride ourselves on being an employer of choice in the vibrant hospitality sector of Adelaide. Our commitment to employee growth is evident through extensive training and development opportunities, alongside a supportive work culture that values teamwork and excellence in service. With a stunning lakeside location and a diverse range of facilities, we offer our Duty Managers the chance to make a meaningful impact while enjoying a rewarding career in a dynamic environment.
