We are currently seeking an experienced front-of-house supervisor to join our team.
Employment Type: Full time or permanent part-time
Requirements:
- Minimum of one year previous experience working to a high standard of service in a similar venue
- Experience in a similar role supervising or managing a front of house team in a high-volume venue.
- Ability to deliver exceptional and attentive service
- Excellent attention to detail, organisation, and time management
- Outgoing and engaging personality, and strong communication
- Food, wine, and beverage knowledge (not necessarily required, but a significant plus)
- Able to work evenings, weekends, and public holidays
- Up-to-date RSA certificate
Responsibilities:
- Assist the venue manager in leading the front-of-house team, collaboratively and efficiently
- Welcome, serve, and farewell guests with warmth and professionalism.
- Follow our service procedures to uphold our commitment to exceptional customer service.
- Provide knowledgeable descriptions of menu items and make recommendations.
- Ensure cleanliness and organisation in the front of house area to a high standard and attention to detail.
- Handle customer enquiries, feedback, and complaints.
- Adhere to all applicable alcohol service regulations and guidelines, ensuring responsible beverage service.
- Process payments accurately using our systems and procedures.
- Work collaboratively with bar staff, servers, and kitchen team members to ensure efficient service and guest satisfaction.
- Perform opening and closing duties according to established procedures.
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