Proudly Australian owned and Australia's largest swimming pool and spa specialist group. With over 30 years' experience and over 70 outlets across Australia and New Zealand, Swimart is the TRUSTED expert in pool care, offering you a reliable and easy way to enjoy and protect your pool or spa.
We provide an extensive and affordable range of pool supplies, pool and spa chemicals, and pool services, in-store as well as at home for your convenience. Since we established our first store in the Sydney suburb of Killara back in 1983, our friendly network of highly experienced swimming pool technicians and customer service professionals have ensured the health and wellbeing of thousands of pools and spas.
About the role About the Role
We're looking for an experienced Service Manager to lead our service technicians and retail team. You'll coordinate service scheduling, drive store performance, and keep our customers coming back for outstanding pool and spa care. This is a hands-on leadership role covering service coordination, customer service, team management, store operations, and sales.
Core Duties
Schedule and coordinate pool service jobs, and manage the service technician team
Lead, train, and roster retail and service staff to maintain high standards
Oversee day-to-day store operations, including stock control, POS, and presentation
Drive retail and service sales to help the team hit KPIs and targets
Deliver excellent customer service, including pool/spa water testing and chemical advice
What You'll Need
2+ years' experience in the pool industry (required)
Proven leadership or team management experience
Strong communication and customer service skills
Confidence managing scheduling, stock, and daily store operations
Comfortable using POS systems, email, and everyday workplace tech
What We Offer
$85,000 base + commission + superannuation
40+ years of trading history and job security in an established local business
Full training and support, in-store and across the Swimart network
Staff discounts and long-term career growth in the pool industry
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