The HR Ally is seeking an experienced Senior Specialist - Contact Centre Platforms to support and maintain enterprise contact centre environments in Sydney. You will work hands-on with Avaya and Verint platforms to ensure high availability and service excellence.
Responsibilities include L2/L3 operational support, monitoring performance, incident resolution within SLAs, ITIL processes, and coordinating with cross-functional teams. Strong communication and stakeholder management are essential.
Sydney-based Senior Specialist, Contact Centre Platforms employer: The HR Ally
As a Security Testing Lead Specialist in Sydney or Melbourne, you'll join a dynamic team that prioritises innovation and professional growth. Our collaborative work culture fosters continuous learning and mentorship, ensuring you have the resources to excel in your role while contributing to high-stakes security assessments. With a commitment to employee well-being and a focus on aligning security practices with business objectives, we offer a rewarding environment where your expertise can make a significant impact.
