At a Glance
- Tasks: Support and maintain AWS Connect and contact centre services while troubleshooting issues.
- Company: Join a leading tech company focused on innovative customer solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for skill development.
- Other info: Exciting career growth potential in a fast-paced environment.
- Why this job: Be part of a dynamic team enhancing customer experiences with cutting-edge technology.
- Qualifications: 3+ years in AWS Connect support and strong troubleshooting skills required.
The predicted salary is between 82800 - 101200 $ per year.
We are seeking an AWS Connect Support Engineer to provide support, administration, and operational maintenance for AWS Connect and related contact centre services.
The role involves monitoring platform performance, troubleshooting production issues, supporting releases, and ensuring platform stability.
Key Skills
AWS Connect, Amazon Connect, Contact Flows, Routing Profiles, AWS Lambda, Cloud Watch, API Gateway, CRM Integration, REST APIs, Production Support, Incident Management, Root Cause Analysis.
Experience
3+ Years
Role Overview
We are seeking an AWS Connect Support Engineer to provide support, administration, and operational maintenance for AWS Connect and related contact centre services.
The role involves monitoring platform performance, troubleshooting production issues, supporting releases, and ensuring platform stability.
Key Skills
AWS Connect, Amazon Connect, Contact Flows, Routing Profiles, AWS Lambda, Cloud Watch, API Gateway, CRM Integration, REST APIs, Production Support, Incident Management, Root Cause Analysis.
Key Responsibilities
- Provide day-to-day support for AWS Connect and contact centre services.
- Monitor platform health, performance, and availability.
- Investigate and resolve production incidents and perform root cause analysis.
- Support deployments, configuration changes, and production releases.
- Manage AWS Connect configurations including contact flows, queues, routing profiles, and user administration.
- Support integrations with CRM systems, APIs, and AWS services.
- Collaborate with business and technical teams to maintain platform stability.
- Required Skills
- Hands-on experience with AWS Connect administration and support.
- Strong troubleshooting and production support experience.
- Knowledge of AWS services such as Lambda, Cloud Watch, IAM, and API Gateway.
- Experience with CRM integrations and REST APIs.
- Understanding of contact centre operations and customer service platforms.
- Excellent communication and stakeholder management skills.
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AWS Connect Support Engineer in Melbourne employer: The HR Ally
As a Security Testing Lead Specialist in Sydney or Melbourne, you'll join a dynamic team that prioritises innovation and professional growth. Our collaborative work culture fosters continuous learning and mentorship, ensuring you have the resources to excel in your role while contributing to high-stakes security assessments. With a commitment to employee well-being and a focus on aligning security practices with business objectives, we offer a rewarding environment where your expertise can make a significant impact.
