Role: Field Service Engineer
Required Technical Skill Set: Desktop Support
Location: Brisbane, QLD, Australia
Experience: 7+ years
Must-Have:
- Expertise on windows 10/11 administration
- Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues
- Knowledge of PC and peripheral Hardware troubleshooting (including print & scanning devices)
- Hands on Experience on MS Office upgrades / deployments
- Working knowledge on Dell laptops/Desktops hardware issues
- Troubleshooting Office issues
- Knowledge in troubleshooting VPN related issues
- Experience on Windows Imaging process using deployment method
- Experience in Data Migration tools and O365 One drive
- Knowledge on one drive
- Basic knowledge of Network and Server Administration.
- Verbal and written proficiency in Native + English language
Good-to-Have:
- SCCM Knowledge
- Experience on Office 2016 upgrades / Deployments
- Microsoft windows 10/11 Certification
Key activities:
- Technicians are expected to support the Onsite/remote users in respective regions.
- Provide PC, VDI host (user facing) and Mobile Device Support, as outlined in the corresponding Service sections, 'PC Lifecycle Management' and 'Site Support'
- Provide printing Service Support
- Manage break-fix service (Hardware & Software)
- Raise user awareness of IT tips and tricks
- Support the IT Navigator Service, as outlined in the corresponding Service section
- Support remote MITSC (Mobile IT Solution Centers) Service, as outlined in the corresponding Service section.
- Provide business event support as required
- Coordinate the Loan of IT accessories
- Provide desktop application support when applicable.
- Facilitate new technology implementation (setup, training etc.)
- Documents, maintains, upgrades or replaces hardware and software systems
- Communicating clearly in written and verbal form
- Accepting and delivery of all service calls assigned
- Completing all administrative tasks associated with each call
- Responsible for control and return of assets and inventory
- Other duties may be assigned to meet business needs
- Installing wires and cables as well as splice wires or cables
- Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
Field Service Engineer employer: The HR Ally
As a Security Testing Lead Specialist in Sydney or Melbourne, you'll join a dynamic team that prioritises innovation and professional growth. Our collaborative work culture fosters continuous learning and mentorship, ensuring you have the resources to excel in your role while contributing to high-stakes security assessments. With a commitment to employee well-being and a focus on aligning security practices with business objectives, we offer a rewarding environment where your expertise can make a significant impact.
