At a Glance
- Tasks: Help members navigate their healthcare choices and provide exceptional customer service.
- Company: Join HCF, Australia's largest Not-For-Profit Health Fund with a purpose-driven culture.
- Benefits: Enjoy flexible leave, competitive salary, wellness programs, and discounts on insurance products.
- Other info: Ongoing training and development opportunities to help you succeed and thrive.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in customer service and needs-based selling; strong communication skills required.
The predicted salary is between 66000 - 66000 $ per year.
As a Branch Member Consultant at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund! Your personal touch will help guide our members in making informed healthcare choices.
This full time position is based in our HCF Maroochydore Branch. The hours for this role are Monday to Friday from 8:45am to 5pm - no weekends!
We offer one Family & Friends day and 3 additional flexible leave days each year, giving you more freedom to recharge, manage personal commitments, and maintain a healthy work-life balance.
Please note there will be one week of training in our Head Office in Sydney CBD (commencing 19th October), with travel and accommodation arranged in advance. This training has been designed to help support you and your transition into this role. You will also be provided with consistent, ongoing coaching and support to help you succeed and build confidence.
Salaries start at $66K plus super plus incentive!
Key Responsibilities:
- Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products.
- Ensure resolutions to our members' problems that go beyond expectations.
- Maintain the accuracy of our membership information in accordance with organisational policies and procedures.
About you:
- Possess a keen drive to make a difference in members' lives, with experience in needs-based selling.
- Proven background in customer service environments, with the ability to build rapport quickly and confidently.
- Quick to grasp complex computer systems.
- Thrives in a collaborative team environment.
- Adaptable to evolving work practices and needs.
Culture & Benefits:
- Purpose-driven passion: We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
- Wellness and work-life balance: We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best.
- Flexible working arrangements.
- 50% subsidy on HCF hospital and/or extras cover.
- Family-friendly certified employer.
- 18 weeks of parental leave for all new parents.
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more.
- Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
- Collaboration and inclusivity: We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment.
- Continuous learning and growth: We believe in lifelong learning. HCF provides opportunities for personal and professional development.
At HCF, we want our people to feel supported and empowered to be their best self at work. We create a flexible, inclusive, family-friendly culture so our employees are inspired and motivated to achieve the best for themselves and our members.
Branch Member Consultant in Maroochydore employer: The Hospitals Contribution Fund Of Australia Limited
HCF is an exceptional employer that prioritises the wellbeing and growth of its employees while fostering a collaborative and inclusive work culture. With flexible working arrangements, generous parental leave, and a commitment to continuous learning, HCF empowers its Mobile App Engineers to thrive in their roles and contribute meaningfully to the healthcare sector. Located in Australia, HCF's purpose-driven environment ensures that every team member feels valued and supported in making healthcare more accessible and understandable for all.
Contact Details:
The Hospitals Contribution Fund Of Australia Limited Recruitment Team
