The Hornsby Inn - Haps Hotels – Hornsby NSW
The Assistant Manager supports the effective day-to-day management and operation of The Hornsby Inn, helping maintain high standards of customer service, safety, security, compliance and operational performance. Working across areas including bars, gaming, bistro and dining, accommodation, functions, bottleshop and live entertainment, you will lead shifts, support employees and contribute to the efficient and profitable operation of the venue. The role may require you to assume responsibility for venue operations when senior management is not present, make sound decisions within delegated authority and promptly escape significant financial, operational, safety, security, legal or reputational risks.
Key responsibilities
Oversee venue operations during allocated shifts and ensure all areas operate efficiently and in accordance with company standards.
Supervise, direct and support employees, allocate duties and provide clear direction throughout each shift.
Monitor customer service, venue presentation, cleanliness, accommodation standards and operational performance.
Complete and oversee opening, closing, key holder, alarm, access and security procedures where authorised.
Coordinate functions, events, entertainment and other special trading periods.
Facilitate and manage accommodation bookings and liaise with third-party booking agencies.
Work cooperatively with contractors, suppliers, service providers and independent security personnel.
Assist with recruitment, induction, training and development, and support managers with employee performance and conduct matters.
Promote a respectful, professional workplace and address or elevate workplace behaviour, performance and grievance matters appropriately.
Respond professionally to customer requests and complaints, manage difficult situations and ensure significant incidents are documented and reported.
Ensure compliance with liquor licensing, responsible service of alcohol, gaming, workplace health and safety, food safety, privacy, security and other applicable requirements.
Supervise compliant liquor and gaming operations, support AML/CTF procedures and escalated suspicious or unusual activity.
Maintain appropriate control of cash, floats, reconciliations, financial documentation and gaming-related transactions within delegated authority.
Monitor stock, wastage, breakages, equipment, assets, maintenance issues and hazards, escalating discrepancies and faults as required.
Support emergency, evacuation, incident-management and risk-control procedures, including the reporting of injuries, security matters, property damage, equipment failures and regulatory concerns.
Exercise reasonable authority to resolve routine operational issues, allocate staff and resources, protect customers, employees and company property, and elevate matters beyond delegated authority.
Complete daily management, cash, reconciliation, incident, gaming, maintenance, hazard, staffing, stock and wastage records accurately and within required timeframes.
Work across evenings, late nights, weekends, public holidays, functions, special events and live entertainment periods in line with operational requirements and applicable industrial arrangements.
Maintain confidentiality of business, financial, employee, customer, security, operational and company information.
What we're looking for
Experience in hospitality, venue operations, hotel management or a similar supervisory environment.
Strong leadership, communication, customer service and decision-making skills.
The ability to supervise employees, manage competing operational priorities and remain professional in challenging situations.
Knowledge of responsible service of alcohol, gaming operations, cash handling, workplace health and safety, incident management and regulatory compliance relevant to the role.
Required licences, qualifications and training relevant to the position, including RSA, gaming and other compliance requirements where applicable.
Sound judgement and the ability to identify, manage and elevate operational, safety, security, compliance and financial risks.
Strong administrative skills, attention to detail and the ability to complete accurate reports and records.
Availability to work flexible hospitality trading hours, including evenings, late nights, weekends and public holidays.
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Contact Details:
The Hornsby Inn - Haps Hotels Recruitment Team
