At a Glance
- Tasks: Help customers with inquiries and manage correspondence in a dynamic call centre environment.
- Company: Join The Hills Shire Council, a community-focused organisation with strong values.
- Benefits: Permanent part-time role with competitive pay and opportunities for training and bonuses.
- Other info: Supportive workplace culture that values diversity and encourages applications from all backgrounds.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: HSC or equivalent and experience in fast-paced customer service environments.
The predicted salary is between 42.95 - 42.95 $ per hour.
The Hills Shire Council – Baulkham Hills NSW
The Hills Shire Council is seeking a Customer & Information Officer to work cohesively as part of a multi-skilled team by directly delivering a range of Council services in a call centre and mail room environment through Council’s multi-channel Customer Service Centre, ensuring the organisation is supplied with documents, applications and electronic requests to council and legislative standards, in a timely manner.
Working with us
At The Hills Shire Council, we live our values of Honesty, Integrity, Loyalty, Leadership and Safety through the work that we perform for the Community.
We are committed to a positive and supportive workplace culture where our people and customers feel respected and valued.
What this role looks like
- Resolve customer phone and online enquiries.
- Sort and distribute incoming correspondence
- Prepare outgoing mail for Australia Post.
- Maintain NAR (name & address register).
- Assist in the training of new team members.
- Assist with marketing and customer engagement initiatives.
- Process customer transactions.
- Provide administrative / general office support.
- Relieve other staff as required.
What are we seeking in our new team member
- HSC or equivalent
- Experience in a high volume, fast paced customer focused service environment
- Proven experience in the use of technology for service delivery
- Experience in dealing with challenging customer interactions
- Experience dealing with diverse cultures and age groups
Benefits of working with us
Permanent part-time role 28 hours a week – Monday, Tuesday, Thursday, and Friday
Competitive rates of pay starting at $42.95 per hour, (excluding superannuation).
Opportunities for training to keep your skills up to date.
An opportunity for bonus payments and to participate in well-being initiatives and benefits available to staff through our EBA and other programs.
People with disabilities, who meet the selection criteria, are encouraged to apply.
Offers of employment will be subject to following pre-employment checks: Psychometric Testing, Reference Checks, Identity Check, Medical checks (including Drug and Alcohol Screening), Working With Children (where applicable), and Criminal History.
We assess applications on merit and suitability related to the inherent requirements of the position.
Only people with the right to work in Australia may apply for this position.
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Customer & Information Officer in Sydney employer: The Hills Shire Council
The Hills Shire Council is an exceptional employer, providing a unique opportunity for aspiring library professionals to earn while they learn in the vibrant community of Castle Hill. With a strong focus on mentorship and professional development, employees benefit from a supportive and inclusive work culture that fosters growth and collaboration. This traineeship not only equips you with practical skills in Library and Information Services but also allows you to make meaningful contributions to the community.
