The Clinic Operations Manager runs the day-to-day operations of The Health Lodge, an AGPAL-accredited integrative medical centre in Byron Bay. You'll lead our reception team and practice nurses, keep practitioner and IV clinic diaries full, and own the systems, billing and training behind a smooth patient experience. This is a leadership and administration role, not a senior reception role. It suits someone who has led a team in a health, wellness or service setting and loves building systems that people actually use.
Key responsibilities
- Run the clinic each day: opening and closing, patient flow and cover across reception and nursing
- Lead, roster and develop the reception team and practice nurses within an agreed wage budget
- Payroll reconciliation for rosters to staff and of Practitioner shifts to their scheduled days
- Own the booking systems and diaries, filling practitioner, nursing and IV clinic capacity through waitlists, recalls and rebooking
- Own the billing workflow so every eligible Medicare and private service is billed correctly, using Cubiko
- Be the operational contact for our facility services practitioners and partner services on site
- Write and embed the Training Manual and Reception Policies and Procedures
- Keep the clinic ready for AGPAL accreditation with our Medical Director and Clinical Director
- Report weekly to the CEO on utilisation, wages, billing and team matters
About you
- Experience leading a team in a medical, allied health, wellness, hospitality or similar service setting
- Experience rostering to a wage budget and applying an award
- Strong systems and administration skills, and the ability to learn new platforms quickly
- Medicare billing experience, or the ability to learn complex billing rules quickly (training provided)
- Experience writing procedures, training manuals and induction programs
- Warm, calm communication with patients, practitioners and partners
- Sound understanding of privacy obligations for health information
- Current First Aid and CPR (or obtained within the first month) and a satisfactory police check
- You already live within commuting distance of Byron Bay
- Highly regarded: Best Practice, Cubiko or MyMedicare experience, AGPAL accreditation experience, and a background in integrative or complementary health
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Clinic Operations Manager in Byron Bay employer: The Health Lodge
The Health Lodge offers a dynamic work environment where employees can thrive in the health and wellness sector. With opportunities for professional development and a focus on team leadership, staff are encouraged to grow their skills in a supportive atmosphere. The company values hands-on leadership and provides a unique blend of hospitality and healthcare services.
