At a Glance
- Tasks: Be the friendly face for clients, handling enquiries and administrative tasks.
- Company: Join a compassionate team at GMCT, dedicated to supporting the community.
- Benefits: Earn $49.07/hour, enjoy free parking, and access employee wellbeing programs.
- Other info: Inclusive workplace with growth opportunities and support for all backgrounds.
- Why this job: Make a real difference in people's lives while developing your customer care skills.
- Qualifications: Experience in customer care or relevant business/admin qualifications required.
The predicted salary is between 49 - 49 $ per hour.
Casual Opportunity, approx. 2 shifts per week
Hourly Rate: $49.07 including 25% Casual Loading
Location: Fawkner
Are you someone who has extensive experience in customer care? Are you compassionate by nature?
The opportunity:
This role within our Fawkner Cemetery involves being the first point of contact for clients, processing and recording permit enquiries and insurance claims. As well as assisting with administrative tasks such as customer requests, processing payments, booking sales appointments, etc. Communication, compassion, and solid customer care skills are key to success in this role.
To be successful in this position you will require:
- Qualification within the Business/Administration field or relevant experience in a similar or comparable role.
- Highly developed written and verbal communication skills and interpersonal skills.
- Ability to manage emotions when faced with demanding and sensitive situations on a regular basis.
- Maintain integrity, trust and confidentiality at all times.
A career with us:
Our people are our most valued asset - we understand the importance of providing a rewarding, inclusive and supportive work environment where all people are empowered to bring their best selves.
We offer:
- Comprehensive induction program
- Free onsite car parking
- A collaborative team that fosters growth and innovation
- Employees provided with uniform and laundry services
- Employee Assistance Program to support our employees and their family’s overall wellbeing
Applications close 5pm Thursday 5th November 2026.
GMCT is a Supportive Employer of Australian Defence Force Reservists. GMCT is an Equal Opportunity Employer. We encourage applications from people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander people, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support accessibility needs - so reach out to us at myhr@gmct.com.au.
What We Do:
The Greater Metropolitan Cemeteries Trust (GMCT) is a not-for-profit, purpose driven organisation - and we give effect to that purpose through our staff. We take pride in the quality of our team. We are committed to the development of our team and foster a dynamic and people centred work culture that is dedicated to fulfilling our vision. We are a business that truly live and breathe our values of integrity, compassion, respect and sustainability, and our team genuinely cares for and supports one another.
Customer Experience Assistant in Melbourne employer: The Greater Metropolitan Cemeteries Trust
The Greater Metropolitan Cemeteries Trust (GMCT) is an exceptional employer, offering a supportive work culture that values collaboration and innovation in the heart of Melbourne. With a strong commitment to employee development, GMCT provides ample opportunities for professional growth and advancement while contributing to meaningful projects that serve the community. Enjoy a unique work environment where your contributions directly impact the built environment and infrastructure of our cherished sites.
Contact Details:
The Greater Metropolitan Cemeteries Trust Recruitment Team
