The Supportive Housing Case Manager (Ages 18–25) supports young adults in securing and keeping stable housing while building life skills and independence. Using a positive, youth-centered approach, you'll carry a small caseload (12–18 clients), offer flexible one-on-one guidance, and connect them to education, jobs, and community resources. This is a rewarding role for anyone who enjoys cheering young people on as they step confidently into adulthood.
Responsibilities
- Conduct intake assessments, develop individualized housing stability/service plans, and update plans quarterly or as needs change.
- Assist clients in securing and maintaining permanent housing (lease signing, landlord mediation, rental arrears negotiation, unit inspections, etc.).
- Coordinate medical, mental health, substance use treatment, benefits enrollment (SSI/SSDI, SNAP, Medicaid), employment, and other supportive services.
- Use harm‐reduction and trauma‐informed approaches in all client interactions.
- Advocate for clients with landlords, courts, hospitals, and benefit agencies.
- Facilitate crisis intervention and de‐escalation when needed; participate in on‐call rotation (if applicable).
- Participate in case conferences, staff meetings, and regular supervision.
- Collaborate with property managers, housing navigators, peer specialists, and clinical teams.
- Bachelor's degree in social work, psychology, human services, or related field (preferred).
- At least 1–2 years of case management experience with people experiencing homelessness, mental illness, substance use, or trauma.
- Knowledge of Housing First, harm reduction, trauma‐informed care, and motivational interviewing (preferred).
- Proficiency with Microsoft Office.
- Excellent organizational, documentation, and time‐management skills.
- Ability to work independently in the field and manage a flexible schedule (some evenings/weekends).
- Ability to pass background checks.
Physical Demands
- Frequent travel throughout the service area for home visits and meetings
- Ability to manage emotionally intense situations and secondary trauma
- Lifting: Must be able to lift and carry items weighing up to 50 pounds occasionally.
- Standing/Walking: Requires standing and walking for extended periods during shifts.
- Bending/Stooping: Frequent bending, stooping, and reaching to access materials stored at various heights.
Job Type
Full-time
Schedule: 8‐hour shift | 40 per week |
Shifts Available
Monday to Friday and Saturday & Sunday (8am - 4pm) (4pm - 12am) (12am - 8am)
Driver's License
Required
Willingness to travel
As needed
Work Location
In person
Supportive Housing Case Manager (FT or PT) in Townsville employer: The Good Seed
The Good Seed in Townsville is an exceptional employer, offering a supportive work culture that prioritises the growth and development of its employees. With a focus on meaningful impact, staff enjoy flexible working arrangements, comprehensive training opportunities, and the chance to make a real difference in the lives of young adults. Join us in a vibrant community where your contributions are valued and rewarded.
