Operations Team Leader in Sydney

At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.

We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.

Great careers start at The Good Guys – begin your journey with us today.

Why join The Good Guys?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group.
• Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
• 12 weeks paid parental leave for eligible primary carers and a gift for new parents, with flexibility and hybrid working models for eligible roles.
• Employee Assistance Program (EAP) providing counselling and a wide array of wellbeing resources for our team members and their families.
• Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Commitment to sustainability, aiming for net zero carbon emissions by 2030.

Job Description

Reporting to the Operations Manager, the Operations Team Leader is an integral member of our customer facing team, and will coordinate and supervise the store operational functions in support of the store culture and the delivery of profitable sales growth.

Key Responsibilities

• Develop the knowledge and capability of the operations team using the coaching model and development framework.
• Supervise effective and efficient administration processes and systems, ensuring compliance to core policy and standard procedures.
• Support the Management team to ensure administrative activities meet compliance and legislative requirements, with emphasis on Safety.
• Manage web orders in line with procedures, including product pick and pack and carrying out same day delivery to customers.
• Work collaboratively as part of a team in delivering a positive store and channel experience for the customer.
• Contribute to The Good Guys brand and store experience through quality Merchandising, instore marketing and presentation.
• Build and maintain effective working relationships with internal and external stakeholders.
• Continuously improve skills and knowledge through available online platforms and active participation in other development opportunities.

Qualifications

Key Competencies for Success in This Role

• Customer Focus - Does everything through eyes of the customer.
• Drives Results - Consistently achieves results, even under tough circumstances.
• Develops Talent - Identifies and develops talent to build careers and meet organisational goals.

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.