The Good Guys seeks a Customer Solutions Quality Assurance Lead in Melbourne to measure and monitor the quality of customer interactions and activities, providing timely insights, training and coaching to improve team performance against agreed standards.
The role involves assessments, reporting, coaching, and driving QA framework improvements to enhance the customer experience while ensuring compliance and risk controls are addressed.
Customer Solutions QA Lead: Insights & Coaching in Melbourne employer: The Good Guys
At The Good Guys, we pride ourselves on being an exceptional employer in Brisbane, offering a vibrant and inclusive work culture where creativity is celebrated. Our commitment to employee growth is evident through comprehensive training programs and exciting career opportunities within the JB Hi-Fi Group, alongside competitive remuneration and fantastic benefits like generous parental leave and wellbeing resources. Join us to be part of a team that not only values your contributions but also supports you in making a positive impact in the community while working towards sustainability goals.
