At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and resolve queries.
- Company: Join The Good Guys, a leader in home appliances and electronics since 1952.
- Benefits: Enjoy competitive pay, discounts, and access to wellbeing resources.
- Other info: Flexible working options and commitment to sustainability.
- Why this job: Be part of a diverse team that values creativity and makes a real impact.
- Qualifications: Strong customer focus and ability to develop talent.
The predicted salary is between 58500 - 71500 $ per year.
At The Good Guys, we’re here to help families live better for less.
Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.
We offer the best value, world‑class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.
Great careers start at The Good Guys – begin your journey with us today.
Why join The Good Guys?
Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued .
Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
- Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
- Fantastic discounts across the JB Hi-Fi Group, plus access to
Beny , our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
- We offer
12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
- Our
Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families.
- Our
Doing Good workplace giving program has raised millions for our charity partners to support positive impact in the community.
- Demonstrating our commitment to sustainability , we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.
Job Description
Lead the delivery of exceptional customer experiences in-store by overseeing operational execution and driving service excellence.
Key Responsibilities
- Coach and develop Warehouse and Customer Service teams’ knowledge and capability.
- Deliver a positive store atmosphere to create a great customer experience and effectively resolve any customer complaints and queries.
- Ensure store is meeting all compliance and legislative requirements.
- Monitor the store activities to ensure it aligns with the businesses core policy and standard operating procedures.
- Establish and oversee effective warehouse inventory management processes and systems.
Qualifications
- Key Competencies for Success in This Role
- Customer Focus - Does everything through eyes of the customer.
- Drives Results - Consistently achieves results, even under tough circumstances.
- Develops Talent - Identifies and develops talent to build careers and meet organisational goals.
- Plans and Aligns - Plans and prioritises to align with organisational goals.
The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.
If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!
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Customer Service Manager employer: The Good Guys
At The Good Guys, we pride ourselves on being an exceptional employer in Brisbane, offering a vibrant and inclusive work culture where creativity is celebrated. Our commitment to employee growth is evident through comprehensive training programs and exciting career opportunities within the JB Hi-Fi Group, alongside competitive remuneration and fantastic benefits like generous parental leave and wellbeing resources. Join us to be part of a team that not only values your contributions but also supports you in making a positive impact in the community while working towards sustainability goals.
