Guest Service Agent l 1 Spring Street Hotel & Residences
Guest Service Agent - Full Time
The EQ Hotel Management Pty Ltd
4 William Street, Perth, WA, 6000, AUSTRALIA
Guest Service Agent
1 Spring Street Hotel & Residences
Elizabeth Quay, Perth WA 6000
About 1 Spring Street Hotel & Residences
1 Spring Street Hotel & Residences is an upcoming 50-room property located at One Spring Street, Elizabeth Quay.
As we prepare to open, we are seeking an enthusiastic, service-focused Guest Services Agent to join our founding team and help create a polished, welcoming and memorable guest experience from day one.
About the Role
Reporting to the Operations Manager, you will provide warm, personalised service throughout each guest's stay. From managing check-in and check-out to assisting with reservations and guest requests, you will help ensure daily operations run smoothly.
As part of our pre-opening team, you will participate in training, service trials and the establishment of our guest service standards.
Key Responsibilities
- Welcome guests and manage check-in and check-out efficiently and professionally.
- Manage reservations, room allocations and guest profiles accurately.
- Process payments, maintain guest accounts and complete cashiering duties.
- Respond promptly to guest enquiries, requests and feedback.
- Coordinate with Housekeeping to ensure rooms are ready for arrivals.
- Assist with luggage, transport arrangements and local recommendations.
- Support personalised welcome arrangements and special requests.
- Work closely with restaurant and other operational team members to deliver seamless service.
- Maintain accurate shift handovers and protect guest privacy.
- Follow hotel procedures and workplace health and safety requirements.
The Successful Candidate Will Possess
- Previous Front Office or guest services experience in a hotel or serviced residence.
- A warm, professional manner and a genuine passion for personalised service.
- Excellent communication, organisation and interpersonal skills.
- Experience using Opera Cloud PMS or a similar hotel system is highly regarded.
- Confidence in handling payments and maintaining accurate records.
- The ability to manage competing priorities and remain calm under pressure.
- A flexible, hands-on approach and willingness to support colleagues across operations.
- Availability to work a rotating roster, including weekends and public holidays.
Why Join 1 Spring Street Hotel & Residences?
- Be part of the founding pre-opening team.
- Help shape the guest experience from day one.
- Enjoy complimentary staff meals during shifts.
- Access training and career advancement opportunities within an expanding hospitality portfolio.
Applicants must have current Australian working rights. Sponsorship is not available for this position.
Screening Questions
- What are your current Australian working rights, including any restrictions or visa expiry date?
- How many years of Front Office or guest services experience do you have in hotels or serviced residences?
- Do you have experience managing reservations, check-in, check-out and guest payments?
- Are you comfortable assisting across operations, including luggage, guest requests and coordination with Housekeeping and restaurant teams?
- Are you available to work a rotating roster, including early mornings, evenings, weekends and public holidays?
- What is your expected hourly rate?
- What is your notice period or earliest available start date?
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Guest Service Agent l 1 Spring Street Hotel & Residences in Perth employer: The Glen Hotel Pty
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