All Rounder – Moorabbin in Melbourne

At Woodfrog Bakery we are proud of creating incredible artisan sourdoughs, specialty breads and pastries that are baked fresh daily.

Brief description & overall goal for your role

The main purpose of the position is sales, customer service, merchandising, food safety and handling and ensuring all policies, procedures and controls are followed.

• Your key relationships
• Customers
• Team members and Store Manager
• Pond Manager
• Store Support and HR
• Your key responsibilities
• Customer Experience
• Deliver warm, genuine, and efficient customer service, including appropriate music and volume in-store.
• Make coffee to a suitable standard
• Prepare drinks and serve food to tables.
• Build relationships with regular and local customers.
• Resolve customer concerns and complaints in a calm and professional manner, ensuring any refunds are forwarded to your Store Manager (in a private message) promptly.
• Ongoing learning and development of your product knowledge, allergens, and “how to use” our products/food pairing.
• Store presentation & Cleanliness
• Ensure you maintain a clean store and complete relevant daily and weekly cleaning tasks on time.
• Keep café and workstations clean at all times, ensuring adherence to food hygiene and safety standards.
• Clear and clean tables promptly.
• Ensure all aspects of the retail section are presented and maintained in accordance with Woodfrog standards and procedures.
• Safety and Consistent Execution
• Ensure compliance with all food safety, health and safety protocols.
• Follow direction given by the manager/supervisor on duty.
• Ensure you follow merchandising guidelines for your store.
• Ensure consistent execution of Woodfrog policies & procedures (“We all do things the Woodfrog way”).
• Ensure all processes run smoothly to support management and the successful running of the café.
• Store Operations
• Ensure sales are processed through the POS system accurately & in line with relevant procedures
• Ensure completion of the daily wastage and stock level form
• Rosters and Timesheets
• Ensure unavailability is entered into Tanda promptly and accurately
• Communicate promptly to your Store Manager any issues with published rosters/shifts
• Ensure you check your roster for each week and attend your shift in a timely manner
• Ensure you clock-in and out of Tanda at the start and end of your shift and for your break/s
• Complete relevant QR codes for maintenance, incidents, customer and quality issues as they occur/arise
• Escalate customer complaints promptly to your Store Manager including the customer number, name and nature of the complaint
• Collaboration and Communication
• Maintain regular clear communication with your Store Manager and team members
• Ensure adherence to the What’s App and phone usage guidelines
• Ensure the successful completion of your open or closing tasks to ensure you set your fellow team members up for success
• Values

At Woodfrog Bakery, we value

• Authenticity: Being genuine, honest, and kind.
• Passion: Loving what we do and delivering it with energy.
• Quality: Always striving for excellence
• Teamwork: Working together with mutual respect and support
• Customer Focus: Putting the customer at the heart of every decision
• Key Requirements for the Role
• A w eloming and friendly nature.
• Demonstrated experience in customer service in a similar role.
• A passion for providing and executing a high degree of community-centric customer service.
• High level of organisational and time-management skills.
• Effective communication and interpersonal skills.
• An open, curious, and growth mindset.
• Ability to be physically active for long periods of time.
• Good personal and food hygiene standards.
• Resilience and ability to work under pressure.
• #J-18808-Ljbffr