Guest Service Agent in Gosford

We're looking for a Guest Service Agent to join our Front Office team at voco Gosford. At voco Gosford, we believe great hospitality isn't about following a script. It's about genuine connections, thoughtful touches and those little moments that turn an ordinary stay into something extraordinary.

Overlooking the beautiful Brisbane Waters, voco Gosford brings a fresh twist to Central Coast hospitality. With 130 stylish guest rooms and six vibrant hospitality venues across The Archibald precinct - including a buzzing modern Australian pub, rooftop bar, signature dining, swim-up pool bar and stunning event spaces - we're anything but your ordinary hotel.

Now, we're looking for our next hospitality superstar! We're on the lookout for a Casual Guest Service Agent, Front Desk and Hotel All Rounder who's big on personality, passionate about people and knows that the smallest gestures can make the biggest impressions.

You'll be more than the friendly face at reception. You'll be a local storyteller, problem solver and memory maker, bringing the voco Gosford experience to life one thoughtful moment at a time.

What will you be getting up to? No two days are the same at voco, and that's just how we like it!

• Roll out the welcome mat: Deliver genuine welcomes, seamless check-ins and check-outs, and memorable first impressions.
• Make the little things count: Create personal connections and surprise guests with thoughtful touches.
• Be the go-to guru: Confidently manage front desk guest enquiries, calls, payments and requests with a can-do attitude.
• Turn hiccups into happy endings: Take ownership of guest concerns and find creative solutions that leave guests smiling.
• Share the local love: Showcase The Archibald precinct and Central Coast's best dining, attractions and hidden gems.
• Mix things up: Lend a hand with In-Room Dining, Lobby Bar, Saltfire and Pool Bar service, because great hospitality is a team sport!
• Bring the voco Gosford magic: Be a proud IHG brand ambassador, delivering refreshingly different hospitality.

Sound like your kind of crowd? We're looking for genuine people with big hearts, bright personalities and a natural flair for making others feel special.

You’ll fit right in if you:

• Love connecting with people and delivering exceptional guest experiences.
• Bring positive energy, initiative and a little spark of personality to every shift.
• Thrive in a team, stay cool under pressure and enjoy finding solutions.
• Have Front Office or customer service experience, ideally within hospitality.
• Are confident with Microsoft Office; Opera PMS is a bonus.
• Communicate fluently in English, with additional languages always welcome.
• Can work at least two shifts per week, including weekends and public holidays, between 7am and 11pm.
• Hold an RSA or are open to obtaining one (preferred, not essential).
• Have valid Australian working rights.

Most importantly? You care about people, take pride in what you do and believe hospitality should feel personal, never transactional.

A few perks of being part of our crew...

• Fuel for your shift: Discounted duty meals.
• Easy arrivals: Discounted onsite parking.
• A world of possibilities: Fantastic colleague discounts on accommodation, food and beverage across IHG Hotels & Resorts worldwide.
• Room to grow: Career development opportunities and access to IHG's learning programs.
• Good people, great vibes: A supportive team that celebrates individuality and a shared passion for hospitality.

Ready to bring your sparkle? At voco, we celebrate the little things that make people unique. Whether you're an experienced hospitality professional or a customer service superstar ready for a new adventure, we'd love to hear from you.

Don't tick every box? That's okay! Personality, passion and a genuine love for people can take you a long way. Come as you are. Bring your personality. Let's make someone's day.