At a Glance
- Tasks: Welcome guests, organise activities, maintain property standards, and serve food and drinks.
- Company: Join YHA Australia, a not-for-profit committed to positive social and environmental impact.
- Benefits: Enjoy free stays, team adventures, discounts, and professional growth opportunities.
- Other info: Flexible hours with opportunities for development across Australia.
- Why this job: Kickstart your hospitality career in a fun, vibrant environment by the beach.
- Qualifications: Customer service experience and great communication skills are a must.
The predicted salary is between 18 - 22 $ per hour.
7 Carlyle St, Byron Bay NSW 2481, Australia
About us: At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planet.
What sets us apart? We're a not-for-profit, membership-based social enterprise. Our profits go straight back into improving our properties and creating positive social, cultural and environmental impact.
The Properties: Our YHA Cape Byron and YHA Byron Bay properties are more casual, fun spaces with heated pools and great common areas where our guests get to gather and enjoy drinks, meals and BBQs. We offer great tours and events to our guests and offer surfboards and boogie boards for hire. Ideally located in the town centre, the properties are walking distance from the beach and cycling paths.
About the role: We are on the search for a proactive and passionate hospitality all-rounder to join our team. The Guest Services All-Rounder is the ultimate role that allows you to gain exposure to all operational aspects of our amazing properties and sets you up for a career in Hospitality and Tourism. This is a unique position that allows you to work predominantly in Reception but also gain experience across other areas of the business like Housekeeping, Guest Activities/Events and Food and Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management. This is a part-time position with a minimum of 30 hours per week and you must be 18 years or older.
Responsibilities include:
- Reception: Welcoming guests to the property and ensuring their check-in process is seamless whilst ensuring all accounts and documentation is recorded accurately.
- Guest Activities: Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained.
- Housekeeping: Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently.
- Food & Beverage: Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties.
- Health & Safety: Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others.
About you: You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service. Ideally you'll have experience in customer service, hospitality, or a similar role. You'll need to have good attention to detail and organisational skills. Experience using Microsoft Office and ideally experience in reservations/POS or bookings systems. Flexibility to work a rotating roster, including nights, weekends and public holidays (Occasional overnight stays may be required). RSA certification is essential and First Aid certificate is desirable. Knowledge of the local area and travel/tourism industry is desired.
Our Values: Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions. Collaborate, listen and connect. Care for people and planet.
What's in it for you:
- Travel Perks: Free stays across our network – because we love travel as much as our members do!
- Team Adventures: Opportunities to visit other locations for team building and training.
- Discounts: Access to benefits at various stores and across the YHA network.
- Growth: Professional development and career opportunities throughout YHA.
- Cultural Flexibility: Swap standard public holidays for ones that have personal meaning.
- Wellbeing Support: For you and your immediate family through our Employee Assistance Program.
- Referral Program: Know someone great? We reward successful candidate referrals.
Screening Questions: Do you have the right to work in Australia without restrictions?
Guest Services All Rounder – Byron Bay employer: The Glen Hotel Pty
L&R Group is an excellent employer that values community engagement and personal development, making it a rewarding place to work as a Community Swim Coach & Water Safety Leader. With a strong focus on employee growth opportunities, you will receive comprehensive onboarding and ongoing support in a friendly and inclusive work culture at the Condobolin Swimming Pool. Join us to make a meaningful impact while enjoying the benefits of working in a vibrant community setting.
