At a Glance
- Tasks: Support the Front Office team with guest correspondence, invoicing, and administrative tasks.
- Company: Join The Fullerton Hotel Sydney, a prestigious hotel known for exceptional guest experiences.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Monday to Friday role with occasional weekend shifts; perfect for balancing studies.
- Why this job: Be part of a dynamic team that enhances guest experiences every day.
- Qualifications: Experience in hospitality or admin roles, strong communication skills, and attention to detail.
The predicted salary is between 40500 - 49500 $ per year.
We are seeking a detail-oriented and highly organised Front Office Co-Ordinator to join our team at The Fullerton Hotel Sydney. This pivotal role provides vital administrative support to the Front Office team, helping to ensure smooth daily operations and an exceptional guest experience.
Key Responsibilities
- Guest Correspondence & Feedback
- Manage and respond to guest emails, feedback, and complaints in a timely and professional manner.
- Draft responses to online reviews and internal feedback platforms.
- Follow up on unresolved guest issues or inquiries until resolution.
- Invoicing & Refunds
- Process guest refund requests accurately and in line with hotel policy.
- Assist with generating and sending invoices to guests or corporate clients.
- Track pending refunds and ensure all are actioned and closed.
- Traces & Task Management
- Monitor and manage trace systems to ensure follow-up tasks are completed by relevant teams.
- Coordinate communication between Front Office and other departments as required.
- Assist with daily, weekly, and monthly reconciliation tasks.
- Support in reviewing and correcting billing discrepancies.
- Maintain records of reconciliations and financial correspondence.
- Ordering & Supplies
- Manage office and front desk supply orders, liaising with procurement when necessary.
- Maintain an updated inventory of stationery and operational tools.
- Lost & Found Management
- Oversee the lost and found process, ensuring accurate logging, secure storage, and guest communication.
- Coordinate return of items when appropriate.
- FO Enquiries & Administrative Support
- Assist team members with internal requests and enquiries related to administrative processes.
- Support Duty Managers with reporting and documentation needs.
What We Are Looking For
We’re seeking a highly organised and proactive individual who thrives in a dynamic, guest-focused environment. The ideal candidate will possess:
- Previous experience in hotel operations or an administrative support role, preferably in a hospitality setting.
- Strong written and verbal communication skills with a professional and empathetic tone.
- Excellent time management and organisational abilities, with a keen eye for detail.
- Proficiency in using hotel management systems and Microsoft Office Suite (Word, Excel, Outlook).
- A collaborative approach and willingness to support team members across departments.
- Discretion and professionalism in handling guest information and financial data.
- A genuine commitment to enhancing the guest experience through behind-the-scenes support.
Work Schedule
This is a predominantly Monday to Friday role. However, occasional weekend or public holiday coverage may be required in line with business needs.
Front Office Coordinator in Sydney employer: The Fullerton Hotel Sydney
The Fullerton Hotel Sydney is an exceptional employer, offering a vibrant work culture that fosters creativity and innovation in the culinary arts. With opportunities for professional growth through collaboration with senior management and hosting engaging events, employees can truly make their mark in the industry while enjoying the dynamic atmosphere of one of Sydney's premier locations.
Contact Details:
The Fullerton Hotel Sydney Recruitment Team
