At a Glance
- Tasks: Lead customer service operations and enhance scheduling for aged care.
- Company: Join Diversicare, a leader in person-centred aged care.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Other info: Fast-paced environment with a focus on digital transformation.
- Why this job: Make a real difference in the lives of aged care participants.
- Qualifications: Experience in customer service management and strong leadership skills.
The predicted salary is between 63000 - 77000 $ per year.
Diversicare is seeking a Customer Service Manager to lead our customer-facing operations, including call centre, intake, scheduling and administration, with a focus on person-centred care.
You will partner with clinical teams to ensure seamless service delivery and champion digital transformation.
You will manage frontline staff, drive performance, coach teams and support software implementations to improve efficiency and participant outcomes in a fast-paced aged care environment.
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Customer Experience & Scheduling Lead in Brisbane employer: The Ethnic Communities Council of Queensland Limited
At Diversicare, we pride ourselves on being an exceptional employer in the aged care sector, offering a supportive work culture that prioritises person-centred care and employee development. Our team members benefit from comprehensive training programs, opportunities for career advancement, and a collaborative environment that fosters innovation and digital transformation. Located in a vibrant community, we provide a meaningful workplace where you can make a real difference in the lives of our participants.
Contact Details:
The Ethnic Communities Council of Queensland Limited Recruitment Team
