At a Glance
- Tasks: Engage customers, provide excellent service, and create a welcoming retail experience.
- Company: Join a unique, woman-owned business focused on crystals and spiritual lifestyle products.
- Benefits: Competitive pay rates, flexible hours, and comprehensive training provided.
- Other info: Great opportunity for personal growth in a dynamic, inclusive environment.
- Why this job: Be part of a supportive team and help customers discover their interests.
- Qualifications: Retail experience, strong people skills, and a proactive attitude are essential.
The predicted salary is between 34.76 - 34.76 $ per hour.
Are you a confident, warm and outgoing retail professional who genuinely loves people? Do you know how to make a customer feel welcome, have a natural ability to start a conversation with a stranger, and actually enjoy helping someone find the right thing for them? The Empress & Wolf is looking for a Retail Sales Assistant to join our small, woman-owned and neurodivergent-owned business in Daylesford.
We're looking for someone with proven retail/sales experience, a strong work ethic, excellent people skills and the reliability to become an important part of our team.
The role
- Location: Daylesford, VIC
- Roster: Fortnightly
- Initial hours: 2–3 weekday shifts per week, generally 1pm–4pm, plus every second weekend
- Employment: Retail Sales Assistant
- Pay: Award rates, as follows:
- Weekdays: $34.76/hour
- Saturday: $41.72/hour
- Sunday: $48.67/hour
- Public Holidays: $69.53/hour
- Training: Comprehensive in-store training provided.
We welcome applications from Daylesford locals as well as people from surrounding regions including Ballarat, Castlemaine and Bendigo.
About The Empress & Wolf
The Empress & Wolf is a unique independent retail business specialising in crystals, gems, jewellery, tarot and oracle cards, spiritual books, mystical homewares and products that support self-exploration, healing and empowerment. We're passionate about creating a welcoming, inclusive space where people can explore their interests and feel genuinely supported.
This isn't a role for someone who wants to stand behind a counter waiting for customers to approach them. We're looking for a sales superstar who is comfortable being proactive, starting conversations, understanding what a customer needs and creating a genuinely memorable retail experience.
What we’re looking for
- A strong work ethic and proven retail/sales experience
- Excellent people skills
- Independence and initiative
- Strong communication and attention to detail
- Confidence with technology
Your responsibilities will include
- Providing warm, engaging and knowledgeable customer service
- Proactively approaching customers and creating genuine conversation
- Helping customers find products that suit their needs, interests and budget
- Educating customers about our products and services
- Driving sales through excellent service rather than pushy sales tactics
- Operating our Point of Sale system
- Processing sales and assisting with laybys
- Following established processes for returns and refunds
- Gmail and Google Calendar administration
- Data entry and maintaining accurate records
- Labelling products once pricing and coding has been completed
- Merchandising and helping curate beautiful, engaging product displays
- Keeping the store organised, clean and inviting
- Working independently when required
- Thinking on your feet and resolving problems appropriately
- Communicating clearly with customers and the team
- Eventually opening and closing the store independently
Experience and interests that would be a bonus
- Merchandising or retail display experience
- An eye for creating beautiful, interesting product displays
- Experience in jewellery, crystals, wellness, spiritual retail or a similar environment
- A genuine interest in crystals, healing, tarot, spirituality or personal development
- An interest in women's empowerment
- Experience working in a small business
- Strong administrative or data entry skills
You don't need to be an expert in crystals or spirituality. A willingness to learn is more important. What matters most is that you are genuinely interested in helping people and are excited to learn about the products you're selling.
Training & progression
You'll receive comprehensive in-store training before taking on the full responsibilities of the role. Training will include:
- POS operation
- Sales procedures
- Laybys
- Returns and refunds
- Customer resolution processes
- Store procedures
- Opening and closing
- Product knowledge
- Merchandising
As you become established in the role, additional hours may become available.
Who will thrive in this role?
You'll probably love this job if you're the kind of person who:
- Says hello to people rather than waiting for them to approach you
- Can turn a simple "Can I help you?" into a genuine conversation
- Gets satisfaction from helping someone find exactly what they're looking for
- Takes responsibility for their work
- Notices the little things
- Is dependent and consistent
- Can work independently without needing constant direction
- Isn't afraid to ask questions when you're unsure
- Enjoys learning
- Has a warm, caring personality
- Takes pride in creating a beautiful retail environment
- Is comfortable with a busy or unpredictable day
- Has a genuine interest in people and what makes them tick
We're particularly interested in mature, experienced applicants who bring life experience, confidence and consistency to their work.
Retail Sales in Daylesford employer: The Empress & Wolf
The Empress & Wolf is an exceptional employer located in the heart of Daylesford, offering a warm and inclusive work environment that values individuality and creativity. As a small, woman-owned and neurodivergent-owned business, we prioritise employee growth through comprehensive training and the opportunity to engage with customers in meaningful ways. Join us to be part of a supportive team that celebrates personal development and fosters a genuine connection with our community.
