At a Glance
- Tasks: Lead CRM and customer lifecycle strategies to drive growth and personalisation.
- Company: Join Coles Group, a leading Australian retailer with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Dynamic role with opportunities to shape the future of customer engagement.
- Why this job: Make a real impact on customer experiences and business outcomes.
- Qualifications: Experience in CRM, marketing strategy, and strong collaboration skills.
The predicted salary is between 49500 - 60500 $ per year.
The Coles Group in Australia is seeking a Senior Customer Lifecycle Manager to define and lead our CRM, customer lifecycle and below-the-line marketing strategy, partnering with teams across Marketing, Loyalty, Digital and Data to drive personalisation and growth.
You will oversee trade, brand, loyalty and broader communications, translate customer insights into a CRM roadmap, and shape our operating model while managing external partners to deliver measurable customer and business outcomes.
Senior CRM & Lifecycle Leader – Hybrid in Melbourne employer: The Coles Group
Coles Supermarkets is an exceptional employer that prioritises the well-being and development of its team members in Hilton, WA. With a strong focus on creating a supportive work culture, employees benefit from competitive discounts, recognition programs, and structured learning pathways that foster growth and career advancement. Join us to be part of a diverse and inclusive team dedicated to making a positive impact in the community while enjoying a rewarding and fulfilling work experience.
