The Coles Group in Melbourne is seeking a senior CX Transformation lead to own the transformation operating model and continuous improvement agenda. You will translate priorities into clear narratives, drive adoption and simplify governance using digital tools, automation and AI.
This role focuses on building portfolios, improving data quality, dashboards and decision support, and developing playbooks, onboarding and coaching to strengthen transformation capability.
CX Transformation Leader: AI, Automation & Change in Melbourne employer: The Coles Group
Coles Supermarkets is an exceptional employer that prioritises the well-being and development of its team members in Hilton, WA. With a strong focus on creating a supportive work culture, employees benefit from competitive discounts, recognition programs, and structured learning pathways that foster growth and career advancement. Join us to be part of a diverse and inclusive team dedicated to making a positive impact in the community while enjoying a rewarding and fulfilling work experience.
