The Coles Group is seeking a CX Strategy Lead to shape the Customer Experience strategy and drive value across the organisation. You will translate insights into strategic options and coordinate with senior leaders to inform investment and delivery plans.
You’ll partner with General Managers and cross‑functional teams, establishing clear governance, performance metrics and executive narratives to guide change and transform customer experiences across channels.
#J-18808-Ljbffr
CX Strategy Lead — Hybrid, High-Impact Leadership in Melbourne employer: The Coles Group
Coles Supermarkets is an exceptional employer that prioritises the well-being and development of its team members in Hilton, WA. With a strong focus on creating a supportive work culture, employees benefit from competitive discounts, recognition programs, and structured learning pathways that foster growth and career advancement. Join us to be part of a diverse and inclusive team dedicated to making a positive impact in the community while enjoying a rewarding and fulfilling work experience.
