At a Glance
- Tasks: Deliver smiles by driving our iconic vans and bringing groceries to customers' doors.
- Company: Join Coles, a diverse team serving communities across Australia.
- Benefits: Enjoy discounts, flexible hours, and opportunities for career growth.
- Other info: Be part of a supportive culture that values diversity and inclusion.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Must have a valid driver's licence and a passion for customer service.
The predicted salary is between 15.3 - 18.7 $ per hour.
It takes teamwork to bring customer smiles and community spirit to more than 1,800 retail stores across Australia. Whether you’re instore, on the road delivering orders or behind the scenes, you’ll find plenty of ways to make a difference every day. You’ll be part of a team that’s just as diverse as the communities we serve. With a supportive and fun culture, opportunities to learn and grow, and valuable first-hand experiences and skills, set yourself up for an ongoing career.
About the role
As a Customer Service Agent (CSA) you’ll get behind the wheel of our iconic Coles vans and help deliver customer orders to their homes. For this role you’ll safely navigate your local neighbourhoods to deliver customers shopping during the day or night. You’ll also help with picking and packing orders to the highest standard, ready for delivery.
About you and your skills
- A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
- A current full or provisional Australian driver's licence with a minimum of 12 months' driving experience, along with a safe driving record (you will be required to consent to a police history and driving history check).
- The confidence to safely drive and navigate through busy streets, suburban roads and/or regional areas.
- To be active – as well as driving, you’ll be on your feet, lifting and carrying groceries from the van to your delivery points (there could be stairs!).
- Availability to work flexible hours across our store trading days, including early mornings, evenings and weekends (generally shifts run from 5am-1pm and 1pm-11pm).
What’s in it for you?
- Instore and online discounts: 5% discount all year-round on supermarket and liquor purchases made online and instore. 10% discount offered for 5 days every month of the year.
- Work that fits around you: We know our team members have lives outside of work, so we’ll work with you to roster your shifts around your availability.
- Opportunities to learn and grow: Get paid to grow your career in retail, learn a trade, or even train to be an Operations Leader!
- Reward through recognition: Earn points through mythanks, a digital recognition platform to use on shopping and gift cards across an extensive range of retailers.
- Discounts on shopping and entertainment: We have a range of discounts on dining, gym memberships, tech, sporting events, restaurants and more via our partner networks.
- Focus on your health and wellbeing: Our EAP offers 24/7 confidential support for team members and their immediate family members. We also offer access to resources via our wellbeing portal.
About the recruitment process
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. We’re happy to adjust our recruitment process to support candidates with disability.
Customer Service Agent in Brisbane employer: The Coles Group
Coles Supermarkets is an exceptional employer that prioritises the well-being and development of its team members in Hilton, WA. With a strong focus on creating a supportive work culture, employees benefit from competitive discounts, recognition programs, and structured learning pathways that foster growth and career advancement. Join us to be part of a diverse and inclusive team dedicated to making a positive impact in the community while enjoying a rewarding and fulfilling work experience.
