As the Cafe Barista at the Coffee Joint on Napier, it is your responsibility to oversee various aspects of the cafe's daily operations in conjunction with Sebastian Pitruzzello (Owner/Director).
Some of these operations include ensuring customer satisfaction, maintaining inventory and ensuring compliance with health and safety regulations.
Below is a list of some of the key responsibilities associated with the Barista role.
- Customer Service: Greet customers, providing, always, amazing standards of customer service and care and showing them to their table or taking orders for ‘take away’ only service; Ensure a positive customer experience; Address customer complaints and concerns.
- Ensure smooth and efficient service; Oversee food and beverage preparation and quality before serving orders to customers; Maintain a clean and well-organized cafe environment.
- Barista Management: Duties include grinding coffee using a coffee grinder and adjusting the grinder as needed, preparing espresso-based coffee drinks, such as, but not limited to, long black, flat white, caffè latte and cappuccino, etc., preparing other beverages, including tea, hot chocolate and any other drinks; keeping coffee-making equipment clean throughout the day and following a procedure to thoroughly clean the equipment at the end of the day; and, where required and requested training new employees on how to operate equipment and prepare different drinks.
- Preparation of the Café and counters before, during and at the end of service.
- Replenishing shelves and fridges with items such as baked goods, snacks and bottled drinks.
- Maintain knowledge of the complete menu, daily specials, and any other available items.
- Present customers with the menu, inform them of daily specials.
- Take customer orders and relay this to the kitchen.
- Serve customers efficiently ensuring customer service & care.
- Prepare and present bills to customers and process payments.
- Prepare tables, ensuring they are clean and fully reset for the next customers.
- Clear up used dishes and cutlery from tables and wipe them down, ready to reset.
- Take dirty plates and cutlery to the kitchen for washing.
- During non-busy times, assist with washing glasses, plates, cutlery, utensils, etc.
- Perform clean‑up duties, including sweeping, mopping, & vacuum floors as well as polishing counters & fixtures.
- Prepare all the Café’s takeaway rolls, sandwiches, etc. and arrange them in the display cabinet.
- Coordinate both MenuLog, Uber and DoorDash orders as they are received and ensure they are ready to pick up by drivers.
- Strictly adhere to food, sanitary and safety standards.
- Ensure compliance with all legislation, OH&S, and food hygiene.
- You may be requested to perform other tasks and duties by the Owner/Director as required in line with your skills and competencies.
#J-18808-Ljbffr
