At a Glance
- Tasks: Connect people with job opportunities and provide tailored support.
- Company: Join a not-for-profit with nearly 50 years of community impact.
- Benefits: Enjoy extra leave days, training budgets, and wellness programs.
- Other info: Work close to the beach in a supportive, diverse environment.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience with computer systems and strong interpersonal skills.
The predicted salary is between 37800 - 46200 $ per year.
Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.
About The BUSY Group...
The BUSY Group is a not-for-profit organisation with nearly 50 years experience as a community partner.
With multiple business entities operating across 100+ locations Australia-wide and now in New Zealand, Canada and the United Kingdom, we offer an extensive range of employment services and programs, vocational training, apprenticeships, mentoring, Inclusive Employment Australia, specialist schools and allied health services.
About the role...
As a Customer Experience Advisor, you will build and maintain professional relationships with people from all walks of life, connecting them with employment, apprenticeship, and training opportunities.
Day to day, you'll
- Manage inbound and outbound calls with professionalism and empathy
- Respond to enquiries and provide tailored solutions
- Use your knowledge of The BUSY Group's full range of services to meet customer needs
Unlike traditional contact centres, our team is measured on quality, not call length.
We focus on listening, identifying needs, and creating a memorable, personalised experience for every caller.
This is a full time permanent opportunity, based out of our Southport office. We are located walking distance to the beach and close to public transport.
- 4additionalpaid annual leave days – 1 My BUSY Day and 3 days at Christmas
- Clear pathways for internal advancement
- Dedicated training budget for personal and professional growth
- BUSY Benefits program-Paid parental Leave, retaildiscountsand access to Fitness Passport
- Enjoy work that genuinelyimpactslives
- Employee Assistance Programwith Sonder Wellbeing App
About you...
- Have a background working with multiple computer systems
- Desirably, previous experience in a call centre environment
- Excellent customer and client interpersonal skills
- Ability to obtain a Blue Card and National Police Check with no outcomes
Next steps...
This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.
The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind.
The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.
The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.
Customer Experience Advisor in Gold Coast employer: The BUSY Group
The BUSY Group is an exceptional employer, offering a supportive work culture that values collaboration and continuous improvement. As a not-for-profit organisation, employees have the opportunity to make a meaningful impact in the community while enjoying professional growth through tailored development programs. Located in a hybrid work environment, this role provides flexibility and a chance to contribute to vital employment and education services across Australia.
