At a Glance
- Tasks: Help diverse clients secure meaningful employment and upskill for their future.
- Company: Join BUSY Ability, a not-for-profit with over 50 years of experience.
- Benefits: Enjoy salary packaging, extra leave days, and a dedicated training budget.
- Other info: Flexible work environment with clear pathways for career advancement.
- Why this job: Make a real impact in people's lives and communities every day.
- Qualifications: Customer service experience and strong problem-solving skills required.
The predicted salary is between 62100 - 75900 $ per year.
Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.
About BUSY Ability...
BUSY Ability is part of The BUSY Group, a not-for-profit organisation presenting over 50 years' experience in its’ field.
BUSY Ability enables people with a disability and people with a lived experience of the justice system to realise their full potential through participation in meaningful employment.
Engaging in communities across Northern NSW, ACT, Victoria, North QLD, South East QLD including Gold Coast and Brisbane.
A bit about the role...
Working within a Workforce Australia specialist contract; Ex-Offenders Program as an Employment consultant means taking on the challenging yet fulfilling responsibility of assisting a diverse range of clients in securing sustainable meaningful employment.
You'll manage a varied and active caseload, focusing on retraining and upskilling while forging partnerships with local employers to create opportunities.
This role requires resilience, outstanding conflict resolution abilities, and a track record of meeting KPIs.
If you're passionate about making a positive impact on individuals' lives and communities, this position is perfect for you!
This role is full time, fixed term until 30 June 2027 based in our Southport office. Working hours 8:30am-5pm Monday to Friday, in office.
- NFP Salary Packaging (up to $15,900 per year)
PLUS meal and entertainment card!
- 3 additionalpaid annual leave days – Christmas closure
- Clear pathways for internal advancement
- Dedicated training budget for personal and professional growth
- BUSY Benefits program- Retaildiscounts and Fitness passport
- Enjoy work that genuinelyimpactslives
- Employee Assistance Programwith Sonder Wellbeing App
- Monthly, FLEXI Day off
- Work as part of a team whilst working autonomously with your clients!
- A bit about your experience…
- Demonstrated customer service experience
- Digitally savvy – intermediate computer skills
- Previous administration experience
- Ability to work under pressure and meet KPI’s
- Ability to resolve complex client situations with resilience and maturity
- Ability to obtain a Blue Card and National Police Check with no outcomes
Next steps...
This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.
The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind.
The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.
The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.
Candidates with lived experience in the justice system are encouraged to apply.
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Employment Consultant employer: The BUSY Group
The BUSY Group is an exceptional employer, offering a supportive work culture that values collaboration and continuous improvement. As a not-for-profit organisation, employees have the opportunity to make a meaningful impact in the community while enjoying professional growth through tailored development programs. Located in a hybrid work environment, this role provides flexibility and a chance to contribute to vital employment and education services across Australia.
