At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth communication during vehicle repairs.
- Company: Join a leading automotive smash repairer with a focus on customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive team environment.
- Other info: Great opportunity to learn about the automotive industry while building lasting relationships.
- Why this job: Make a real difference by helping customers through their vehicle repair journey.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 63000 - 77000 $ per year.
Customer Service Advisor required for an Automotive Smash Repairer.
The role requires you to be a vital link between customers and our staff.
Your job will be to ensure a high level of customer satisfaction by managing relationships, resolving complaints, and facilitating communication throughout the vehicle repair process.
Key responsibilities
- Acting as the primary contact for customers having vehicles repaired and providing updates
- Developing and maintaining strong, long-term relationships with clients
- Handling enquiries and managing bookings
- Processing orders, invoices, and payments as well as other administration support required
- Liaising between customers and management to determine repair timelines
- Managing a mix of phone, email, and face-to-face interaction
About you
- Exceptional verbal and written communication skills for dealing with customers, staff, and management
- A strong understanding of the automotive industry would be preferred
- Ability to empathize and build trust with clients
- Competence in using specialized automotive computer software
- Ability to manage multiple tasks and clients simultaneously
- #J-18808-Ljbffr
Customer Service Advisor in Brisbane employer: The Bump Shop
At The Bump Shop, we pride ourselves on fostering a supportive and dynamic work environment where our employees are valued as key contributors to our success. As an Automotive Customer Liaison & Service Advisor, you will enjoy comprehensive training and development opportunities, ensuring your growth within the company while working in a collaborative atmosphere that prioritises customer satisfaction and teamwork. Located in a vibrant community, we offer competitive benefits and a culture that celebrates innovation and excellence in service.
