The Butler's Pantry Cafe, Bar & Restaurant is looking for an energetic and motivated Shift Manager to help lead our front-of-house team and deliver outstanding customer experiences.
This role is perfect for someone who loves hospitality, enjoys developing people, and is excited to be part of a growing business. You'll work alongside management to drive service standards, build a positive workplace culture, and ensure smooth daily operations.
Key Responsibilities
- Support the overall management of café and restaurant operations.
- Lead, coach, and motivate front-of-house team members.
- Ensure exceptional customer service standards are delivered consistently.
- Assist with rostering, training, and team development.
- Manage daily service operations and resolve customer concerns professionally.
- Monitor labour costs and operational efficiencies.
- Drive team engagement, accountability, and performance.
- Work closely with kitchen and management teams to ensure seamless service delivery.
- Contribute ideas to improve customer experience, systems, and business growth.
About You
- Previous experience in a café, restaurant, or hospitality leadership role.
- Strong leadership skills with a passion for developing people.
- Positive, energetic, and customer-focused attitude.
- Excellent communication and problem-solving abilities.
- Highly organised with strong attention to detail.
- Takes ownership, leads by example, and thrives on responsibility.
- Enjoys working collaboratively as part of a team.
- Excited by growth opportunities and helping build a successful hospitality business.
What We Offer
- Opportunity to grow with a thriving local hospitality business.
- Supportive and hands-on leadership team.
- Positive workplace culture with a strong focus on people.
- Career development and advancement opportunities.
- Competitive salary package and staff benefits.
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Shift Manager in Sydney employer: The Blonde Group
The Blonde Group offers a vibrant work culture with a passionate team dedicated to delivering exceptional catering services across Sydney. Employees enjoy benefits such as staff lunches, coffee from the HQ machine, and opportunities for professional growth in a dynamic environment. The company values reliability and customer service, making it an attractive employer for those who thrive in a fast-paced hospitality setting.
