Intake Crisis Counsellor – Women's Health in Campbelltown

Permanent part-time position, 30 hours per week, based on Dharawal Country in Campbelltown.

47.19–50.77 per hour + Super + Salary Packaging.

Provide responsive intake, crisis intervention and counselling support.

Join a collaborative team supporting women, children and families impacted by domestic and family violence.

The Centre for Women’s Children & Family Health has a commitment to employing women from diverse backgrounds. The Benevolent Society considers being a woman is a genuine occupational qualification for this position under s. 31 of the Anti-Discrimination Act 1977 (NSW).

At Benevolent, we believe every person deserves to live life on their own terms, with dignity, respect and a sense of belonging. For over two centuries, as Australia's first charity, this belief has shaped who we are and how we work.

As a not-for-profit, independent and non-religious organisation, we are a practice-led organisation, our work is grounded in evidence and strengths-based approaches that place people at the centre of everything we do. We walk alongside individuals, families and communities, upholding rights, amplifying voices and advocating for safer, more inclusive systems where people can thrive.

As an Intake Crisis Counsellor, you will be a first point of contact for women, young people and children seeking support through our Intake Crisis Counselling team. You will provide timely, respectful and effective intake, crisis intervention, psychosocial assessment, counselling, information and referral services.

Using trauma-informed and strengths-based approaches, you will support people impacted by domestic and family violence and other complex issues. You will work collaboratively with clients, colleagues and external services to identify needs, promote safety and connect people with the right supports.

How You Will Contribute

• Provide timely intake, advice and referral support to clients and members of the community.
• Deliver crisis intervention and support to women, young people and children by telephone, face-to-face and through other appropriate channels.
• Undertake psychosocial assessments, risk assessments and safety planning to identify appropriate interventions and supports.
• Provide trauma-informed counselling for people experiencing domestic and family violence, grief, trauma, relationship, parenting, mental health, and drug and alcohol concerns.
• Advocate for clients and coordinate referrals with government agencies, health services, GPs, allied health providers and other community services.
• Maintain clear, accurate and timely client records and escalate significant wellbeing, safety or child-protection concerns appropriately.

We support our people to live their best lives, with benefits that support your wellbeing, growth and lifestyle. Here are some of the key benefits:

• Salary Packaging & Perks - Maximise your take-home pay with up to $15,900 in salary packaging including entertainment and vehicle packaging options to suit your lifestyle, corporate rates/discount with selected partners.
• Flexibility & Wellbeing - Enjoy hybrid work options, monthly ADOs (12 extra days off per year for full time staff), Fitness Passport access, EAP support, and the option to purchase additional leave.
• Recognition & Growth - Competitive pay, Benevolent You Make a Difference recognition program, service rewards, long service leave after 5 years, supportive performance and career check in’s and tailored professional development opportunities.
• Cultural Inclusion - Dedicated cultural leave and support for Aboriginal and Torres Strait Islander employees, including leadership pathways and networking groups.
• Employee Networks - Connect through our diverse, employee-led networks that celebrate diversity and foster connection and allyship across shared experiences and identities.

Your Skills and Experience

We want you to be successful in your new role! This means you'll have:

• A degree in social work, psychology or a related discipline.
• At least three years’ experience providing counselling services and facilitating group work.
• Demonstrated experience supporting clients affected by domestic and family violence, trauma, mental health concerns and other complex vulnerabilities.
• The ability to assess the needs and risks of a person in crisis and identify appropriate interventions, referrals and safety strategies.
• Strong counselling, relationship‑building, negotiation, liaison and advocacy skills, with the ability to work effectively under pressure.
• An understanding of culturally responsive practice and the needs of Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities and LGBTIQA+ communities.
• Postgraduate qualifications in counselling would be highly regarded.

This role may involve travel to clients and other office locations, use of a registered and comprehensively insured vehicle, and occasional evening work.

This role aligns with the capability requirements of Individual Contributor level.

Ready to make a difference? Need more information or have questions? Feel free to reach out to Kristy Organ on 0420 959 *** or ***********@benevolent.org.au for a friendly, confidential discussion.

The Benevolent Society respects and promotes human rights and diversity. We are committed to building an inclusive culture where individuals from all backgrounds and identities are not only welcomed but valued. We pride ourselves on being a client safe and child safe organisation, which is why all staff and volunteers undergo comprehensive employment screening. We value relationships with local Aboriginal community and welcome applications from its members. To ensure you are best supported with your application if you have any specific needs requiring a reasonable adjustment, let us know what accommodations you require.