General Summary
The Lil’ Kickers Coordinator is responsible for managing Lil’ Kickers and Skills Institute class operations and the customer experience through the development of staff, marketing initiatives, and program organization. Development, growth, and organization of all areas of Lil’ Kickers will be expected of this position.
Job Description
The Lil’ Kickers Coordinator is responsible for managing Lil’ Kickers and Skills Institute class operations and the customer experience through the development of staff, marketing initiatives, and program organization. Development, growth, and organization of all areas of Lil’ Kickers will be expected of this position.
Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.
Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete’s Promise:
Our Mantra
- Respect The Past
- Accept Responsibility
- Pay it Forward
Our Actions We Live By
Actions We Live By. It’s who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
Pete’s Promise
- Service Forward
- Ruthlessly Consistent
- Do the Right Thing
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Primary Job Functions
Program Management
- Plan and implement Lil’ Kickers and Skills Institute class sessions on-site and at satellite locations
- Ensure participant payments are collected per company standards
- Communicate with the families of the participants
- Develop relationships with the kids and their families
Staffing and Development
- Hire and train Lil’ Kickers Coaches to create a dynamic team that operates within the mission and goals of the company
- Continuously develop coaches to achieve individual and company goals
- Complete timely performance reviews for coaches
- Continue to develop your coaching
- Discipline and terminate coaches as needed per company policy
- Manage coach schedule and payroll tasks
Administration
- Communicate program information to staff including new policies and procedures
- Understand, manage, and support the use of Dash/Facility Software
- Review program revenue and financial reports with General Manager
- Establish program and revenue goals
- Evaluate and manage equipment costs and needs to help plan future expenses
- Coordinate weekly manager schedule to ensure program coverage
- Maintain in-depth knowledge of Lil’ Kicker franchise operation procedures
Marketing
- Participate in the development and implementation of marketing programs
- Communicate marketing initiatives and tasks to staff
Customer Service
- Ensure customers receive exceptional service from a friendly staff in a clean and well-maintained facility
- Ensure all customers leave with a positive experience
- Address any customer requests or concerns
Qualifications
MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills & Knowledge
Required Skills
- Strong communication, organization, and customer service skills
- Uses patience, tact, and professionalism when working with customers as per company standards
- Effective training and leadership skills
- Proficient in computer skills and experience with management software
- Ability to manage multiple projects
- Written Comprehension and Expression – Ability to read, understand and communicate information and ideas in writing so others will understand.
- Oral Comprehension and Expression –Ability to understand and communicate so others can understand ideas and information.
- Computer – Ability to develop and maintain computer records in Word, Excel and other software required by TBCC and regulatory agencies. Ability to develop tracking and report forms in Word and Excel as needed.
Education And Experience
- Soccer Experience Required
- Current CPR Certification required (From either Red Cross or American Heart Association) or obtained within 30 days of employment
Working Conditions/ Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
- It is necessary to adapt to a frequently changing environment.
- Sitting and standing is as needed.
Job Description Revision
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.
An Equal Opportunity Employer
The Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.
Estimated Base Pay Range
$26.00 - $29.00 / hour
Other Compensation And Benefits
More Than a Job. A Place to Grow.
At The Bay Club Company, we believe your career should be more than a job. It should be an opportunity to grow, build meaningful connections, and be part of a healthy, active community.
Benefits & Perks
- Club Membership -- Enjoy complimentary access to Bay Club facilities and experience all that membership has to offer, from sports and fitness to family fun, recreation, and community.
- Competitive Compensation -- Competitive pay with opportunities to grow your earnings as you grow in your career.
- Paid Time Off* -- Time to recharge, spend time with the people you care about, and enjoy life outside of work.
- Health Insurance* -- Benefits designed to support your health and well-being.
- Employee Discounts -- Save on club services, programs, and amenities.
- Continuing Education -- Build your skills and knowledge through ongoing learning and development opportunities.
- Career Growth Opportunities -- Develop your skills, take on new challenges, and pursue opportunities to advance within Bay Club.
- Community Involvement -- Be part of a team that makes a positive impact in our clubs and communities.
- Benefits are available to eligible Full-Time associates. Full-Time status eligibility begins at an average of 25 hours worked per week.
#J-18808-Ljbffr
