At a Glance
- Tasks: Lead front office operations and create memorable guest experiences.
- Company: The Alva Hotel, a unique design-led hotel in Brisbane.
- Benefits: Employee room benefits, career development, and vibrant team culture.
- Other info: Enjoy a supportive environment that values positivity and accountability.
- Why this job: Join a dynamic team and redefine hospitality with your creativity.
- Qualifications: 2+ years in hotel management, strong communication skills, and RSA certification.
The predicted salary is between 63000 - 77000 $ per year.
Your Front Row to Fortitude
The Alva Hotel is Brisbane's luminous beacon rising above Fortitude Valley, moments from James Street's boutiques, Howard Smith Wharves' riverside dining, and the city's most compelling galleries, bars and live music.
We're not a retreat from the city.
We're an immersion in it.
As part of IHG's Vignette Collection — a portfolio of independently minded, design-led hotels within the world's largest hospitality group — The Alva blends the creative freedom of a boutique property with the strength and global reach of IHG One Rewards and a network of 7,000+ hotels worldwide.
We're looking for a Duty Manager who brings the same quiet confidence we ask of our brand: composed under pressure, warm without trying too hard, and genuinely invested in turning a stay into a memory.
The Role
As Duty Manager, you're the steady hand on shift — leading front office operations, setting the tone for elevated service delivery, and making sure every guest who walks through our doors feels the difference between a hotel and this hotel.
You'll lead a team that mirrors our own values: people who show up, solve problems, and bring positivity to every interaction.
You'll work closely with the Operations Manager to balance resourcing and efficiency with the one thing we never compromise on — service that feels personal, considered, and effortless.
- What You'll Bring
- Previous hotel experience, with a minimum of 2 years in a Front Office supervisory or managerial role
- Strong communication, negotiation and problem-resolution skills — the ability to read a room and respond with judgement, not just process
- Confidence with hotel systems, including OPERA
- Availability across a rotating 7-day roster, including early mornings, nights, weekends and public holidays
- A collaborative approach to handovers and cross-department support
- Composure in a crisis — you're comfortable stepping up as the hotel's first responder in an emergency
- Current First Aid/CPR certification
- Responsible Service of Alcohol (RSA) Certificate
- Open Manual driver's licence, without restriction
- Unlimited work rights in Australia
- Our Culture
- Deliver excellence through service
- Communicate honestly and transparently
- Consider people, community and planet
- Have each other's backs and respect differences
- Show up and bring positivity
- Take accountability and own our mistakes
- Bring an entrepreneurial mindset — we're here to push past old-school hospitality norm
- Why The Alva
- A genuinely distinctive hotel environment — design-led, culturally connected, and a little different to the norm
- The Global IHG Employee Room Benefit, One Pass, and Friends & Family Program
- Sales incentives and recognition schemes
- Enhanced IHG Parental Leave and Birthday Leave
- Career development, mentoring and community support opportunities
- Team events and a vibrant, energised working culture
- #J-18808-Ljbffr
Duty Manager in Brisbane employer: The Alva Hotel
The Alva Hotel is an exceptional employer, offering a vibrant and energised work culture that thrives on creativity and collaboration. With a focus on personal and professional growth, employees benefit from career development opportunities, enhanced parental leave, and unique perks like the Global IHG Employee Room Benefit. Located in the heart of Fortitude Valley, team members enjoy a distinctive hotel environment that embraces community and innovation, making every day at work a rewarding experience.
