At a Glance
- Tasks: Be the friendly face of our hotel, assisting guests with check-ins, dining, and local recommendations.
- Company: Join The Alva Hotel, a vibrant part of IHG's unique Vignette Collection.
- Benefits: Enjoy flexible hours, career development, and exclusive employee perks.
- Other info: Join a supportive team that values positivity and personal growth.
- Why this job: Immerse yourself in Brisbane's culture while creating memorable guest experiences.
- Qualifications: Experience in luxury service or a passion for hospitality is essential.
The predicted salary is between 2025 - 2475 $ per month.
The Alva Hotel is Brisbane's luminous beacon rising above Fortitude Valley, moments from James Street's boutiques, Howard Smith Wharves' riverside dining, and the city's most compelling galleries, bars and live music. We're not a retreat from the city. We're an immersion in it. As part of IHG's Vignette Collection — a portfolio of independently minded, design-led hotels within the world's largest hospitality group — The Alva blends the creative freedom of a boutique property with the strength and global reach of IHG One Rewards and a network of 7,000+ hotels worldwide.
As a Hotel Services Team Member, you’re often the first and last face of a guest’s stay — taking the keys on arrival, delivering in-room dining, and answering the question every guest eventually asks: where should we go tonight? An organised approach and a meticulous eye for detail will carry you through a varied shift. You’ll move between valet, room service and front office requests, and you’ll be the local guide guests rely on — the match, the gallery opening, the right table in the Valley. Guests arrive at The Alva from everywhere; your role is to give them the city the way a local knows it, through our three service behaviours: Intentional Connections, A Tailored Touch, and Do The Unexpected.
You’ll join the Hotel Services team, working alongside colleagues who take pride in the details. You’re encouraged to bring your own personality and perspective to every interaction. Reporting to the Manager on Duty, this role is Part Time and requires the flexibility to work a rotating roster (including weekends).
We’re looking for people with experience in luxury hotel service or a similarly high-touch, guest-facing industry — or a genuine passion for hospitality and the drive to learn it properly. A service-oriented mindset, the ability to build rapport quickly, and resilience and flexibility across a busy shift are key. Familiarity with OPERA or another hotel PMS is desirable, and knowledge of Brisbane and Fortitude Valley for guest recommendations is highly valued. An open manual driver’s licence and RSA are highly regarded.
Our Culture:
- Deliver excellence through service
- Communicate honestly and transparently
- Consider people, community and planet
- Have each other's backs and respect differences
- Show up and bring positivity
- Take accountability and own our mistakes
- Bring an entrepreneurial mindset — we're here to push past old-school hospitality norm
A genuinely distinctive hotel environment — design-led, culturally connected, and a little different to the norm. The Global IHG Employee Room Benefit, One Pass, and Friends & Family Program. Sales incentives and recognition schemes. Enhanced IHG Parental Leave and Birthday Leave. Career development, mentoring and community support opportunities. Team events and a vibrant, energised working culture.
Hotel Services Team Member employer: The Alva Hotel Brisbane
The Alva Hotel Brisbane offers a vibrant work environment in the heart of Fortitude Valley, providing employees with opportunities to engage with guests and immerse themselves in the local culture. As part of IHG's Vignette Collection, staff benefit from the support of a global hospitality network while enjoying the creative freedom of a boutique hotel. The company values a service-focused mindset and resilience, fostering a dynamic team atmosphere.
