At a Glance
- Tasks: Support future ADF members and guide them through their recruitment journey.
- Company: Join ADF Careers, the largest workforce outsourcing solution in the southern hemisphere.
- Benefits: Enjoy flexible work arrangements, competitive salary, and comprehensive benefits.
- Other info: Be part of a passionate team with clear career progression opportunities.
- Why this job: Make a genuine impact while helping others shape their future in defence.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 56700 - 69300 $ per year.
Make a meaningful impact as the first connection for future ADF members. Enjoy flexibility that works for you – hybrid working arrangements and Saturdays work from home. Make a genuine impact by helping shape the future of Australia's defence capability. This role is ideal for someone who thrives on helping others and creating positive first impressions.
As a Candidate Experience Consultant, you'll support prospective ADF members with confidence, care and clarity, playing a vital part in building trust, engagement and momentum throughout their recruitment journey.
Details about the Client: ADF Careers is the largest workforce outsourcing solution in the southern hemisphere with over 80,000 applications received on average each year. ADF Careers is on a mission to recruit the right people, in the right numbers, at the right time to support the Australian Defence Force to build, sustain and maximise Defence capability. Our people are our greatest asset. We recognise and respect our people's need to work in ways that support their careers, families, and lifestyle. That's why we offer flexible working arrangements, learning pathways, additional leave entitlements and extensive corporate discounts across a variety of products and services.
Job Description: Reporting to the Candidate Experience Team Leader, this role offers the opportunity to support and engage with all prospects and candidates throughout their journey to join the Australian Defence Force. As a candidate experience consultant, you will be responsible for delivering an outstanding experience for prospects and candidates calling our main ADF Careers phone number. Acting as a key point of contact, you will communicate with prospects and candidates either beginning their application process or the very early stages of their application journey with ADF Careers.
You will guide candidates through their application, assist with completion, and respond to questions in a timely and professional manner. A strong attention to detail is essential, ensuring all information provided is correct and consistent with policy and process. Above all, you will maintain an excellent standard of service, ensuring each candidate feels informed, supported and valued throughout their journey.
- Deliver an exceptional end-to-end experience, ensuring candidates feel supported throughout the application process.
- Contribute to a candidate-first, high-performance culture.
- Communicate clearly and professionally across multiple communication channels, with primary method being phone based communication.
- Provide accurate advice and guidance on application requirements and next steps.
- Navigate multiple systems while actively listening and maintaining thorough, accurate records.
- Maintain detailed and compliant records of candidate interactions and outcomes.
- Participate in team meetings and collaborate with colleagues.
- Achieve established KPIs while maintaining high quality standards.
- Work closely with internal and external stakeholders to deliver positive outcomes.
- Promote a culture of honesty, openness and collaboration.
- Build and maintain strong service relationships that meet or exceed the expectations of Defence and the DFR Adecco contract.
What's in It for You: You'll join a team that is passionate and supportive working in a flexible and inclusive environment designed to help you succeed. You can expect:
- A knowledgeable, high-performing and engaging team culture.
- The opportunity to be part of a growing team with strong momentum.
- A competitive salary package.
- Clear and abundant career progression opportunities.
- A comprehensive benefits package, including gym membership support, retail discounts and birthday leave.
- A flexible approach to work.
- A people-first culture with a strong focus on wellbeing.
Eligibility Requirements: To be eligible for this role, you must:
- Be an Australian citizen.
- Be able to obtain and maintain an Australian AGSVA security clearance.
The deadline for applications is 11:30 PM (AEST) on Thursday 3rd September.
Candidate Experience Consultant employer: The Adecco Group
ADF Careers is an exceptional employer, offering a unique opportunity to make a meaningful impact on the Australian Defence Force's recruitment efforts. With a strong focus on employee well-being, we provide flexible working arrangements, extensive learning pathways, and additional leave entitlements, ensuring our team members can thrive both personally and professionally. Join us in a dynamic work culture that values collaboration, innovation, and the growth of our people, all while contributing to a vital national mission.
