Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support team member in the Securities Services Technology team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, elevate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing tools like Geneos, Splunk, etc.
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- Bachelor's Degree in Computer Science
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Experience using telemetry & application performance monitoring tools such as: Splunk, AppDynamics, Dynatrace, Grafana, ITRS Geneos
- Managing production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners
- A proven track record of running Incident & Problem Management calls for business impacting outages, performing post incident analysis, identifying & implementing preventative measures and lessons learned following outages
- Knowledge on Trade Life cycle, Position Management, Valuation, Asset Servicing
- Excellent interpersonal relationship and communication skills
Preferred qualifications, capabilities, and skills
- Experience with one or more general purpose programming languages and/or automation scripting (Python/Java)
- Working understanding of public cloud
- AWS experience & certification: experience with core AWS services such as: EC2, S3, EKS, RDS, Cloudwatch & DataDog
- Expertise in Excel, Macro and PowerPoint
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Technology Support III, Securities Services Technology in Sydney employer: Testing Site - JPMC
J.P. Morgan is an exceptional employer, offering a dynamic work environment in the heart of Sydney where collaboration and innovation thrive. With a strong commitment to diversity and inclusion, employees benefit from comprehensive growth opportunities and a supportive culture that values their contributions. The role of Supervisory Analyst not only provides a chance to work with a talented team but also allows for a balanced work-life schedule, making it an ideal place for professionals seeking meaningful and rewarding careers.
