Service Coordinator – Lift Maintenance & Repairs
Keep our service operation moving and our customers mobile
Many of our customers rely on their lift every day. When maintenance is due or a lift requires repair, prompt coordination, clear communication and reliable follow-through make a genuine difference.
Tesla Elevators is looking for an organised, proactive and customer-focused Service Coordinator to become the central link between our customers, technicians and suppliers.
You will coordinate planned maintenance, breakdowns and repairs from first contact through to completion, ensuring jobs keep moving, customers remain informed and required actions are followed through.
This is a high-ownership operational role for someone who enjoys solving problems, managing competing priorities and closing the loop.
Key responsibilities
- Schedule and coordinate routine maintenance, breakdowns and repair work for our service technicians
- Prioritise urgent requests and adjust schedules as operational requirements change
- Communicate with customers, technicians and suppliers throughout the job
- Review technician reports and convert findings into quotations, parts orders, return visits or other required actions
- Prepare repair quotations and coordinate approved work through to completion
- Source and order parts from local and international suppliers and monitor lead times
- Maintain accurate customer, contract, asset, repair and job records
- Support the onboarding and administration of new maintenance contracts
- Identify unresolved actions early and ensure customers receive clear, timely updates
- Contribute practical ideas that improve service processes and the customer experience
About you
- Previous experience in service coordination, scheduling, administration or a similar role
- Strong organisational skills and the ability to manage multiple priorities without losing track of details
- Clear, professional communication with customers, technicians and suppliers
- A calm and practical approach when breakdowns or changing priorities disrupt the schedule
- A strong sense of ownership and the discipline to follow actions through to completion
- Confidence preparing quotations, ordering parts and maintaining accurate records
- Good computer skills and experience with CRM, job-management or scheduling systems
- The ability to work independently while contributing positively to the wider team
About us
Tesla Elevators is an Australian-owned lift company specialising in the installation, servicing, maintenance and repair of residential and commercial lifts.
We are a growing business with an established maintenance portfolio, experienced technicians and a strong focus on reliable service, quality workmanship and genuine customer care.
You will work closely with our technicians, Maintenance Sales team, suppliers and management, with direct access to the people who can make decisions and resolve issues.
- Permanent, full-time position within a growing Australian business
- $75,000 to $80,000 plus superannuation, based on experience and capability
- Formal salary review following successful completion of probation, with scope for an increase based on demonstrated performance and capability
- Predictable Monday-to-Friday hours from 8.30 am to 5.00 pm
- Structured product and systems training
- Support from experienced technicians and direct access to decision-makers
- Genuine ownership of the service workflow from first contact through to resolution
- Opportunity to help shape service systems as our maintenance portfolio grows
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Service Coordinator – Lift Maintenance & Repairs in Melbourne employer: Tesla Elevators
Tesla Elevators is an exceptional employer, offering a dynamic work environment where Project Managers can take ownership of impactful projects that enhance accessibility and independence for individuals across Australia. With a competitive salary package, performance-based bonuses, and opportunities for professional growth, employees are supported by a collaborative team and have the chance to influence project delivery processes. Located in Braeside, the role provides a blend of office-based work and site visits, ensuring varied and rewarding experiences in a thriving industry.
