Be a key leader in the management of a newly redeveloped, mid-sized shopping centre in Melbourne’s thriving western suburbs. This vibrant centre features an impressive mix of approximately 80 tenancies, including well-known national brands across retail, food, banking, and professional services, as well as office spaces.
As Centre Manager, you will be responsible for the overall performance, operations, and day-to-day management of the centre. This pivotal role encompasses tenant engagement, customer experience, operational delivery, marketing initiatives, and commercial outcomes.
You will play a critical role in fostering strong tenant relationships, driving foot traffic and sales performance, and ensuring the centre delivers a high-quality, engaging environment for both retailers and customers. With a strong focus on operational excellence, you will ensure the asset is well-maintained, compliant with all relevant legislation, and adheres to best practices in safety and risk management.
This is an exciting opportunity for a proactive and commercially minded professional to lead a dynamic retail destination and contribute to its continued success and growth.
Position Overview
Be a key leader in the management of a newly redeveloped, mid-sized shopping centre in Melbourne’s thriving western suburbs. This vibrant centre features an impressive mix of approximately 80 tenancies, including well-known national brands across retail, food, banking, and professional services, as well as office spaces.
As Centre Manager, you will be responsible for the overall performance, operations, and day-to-day management of the centre. This pivotal role encompasses tenant engagement, customer experience, operational delivery, marketing initiatives, and commercial outcomes.
You will play a critical role in fostering strong tenant relationships, driving foot traffic and sales performance, and ensuring the centre delivers a high-quality, engaging environment for both retailers and customers. With a strong focus on operational excellence, you will ensure the asset is well-maintained, compliant with all relevant legislation, and adheres to best practices in safety and risk management.
This is an exciting opportunity for a proactive and commercially minded professional to lead a dynamic retail destination and contribute to its continued success and growth.
Key Responsibilities
1. Operational Management
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Oversee day‑to‑day centre operations including security, cleaning, maintenance, and facilities management.
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Ensure the centre complies with all legislative, safety, and operational standards.
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Manage contractor performance, service agreements, and procurement activities.
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Oversee risk management, incident reporting, and emergency procedures.
2. Tenant & Stakeholder Management
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Act as the on-site contact for tenants, fostering positive relationships and supporting retailer performance.
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Manage lease obligations, tenancy fit‑outs & refurbishments, tenancy disputes, and operational queries.
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Work closely with leasing teams to support tenant mix strategy, renewals, and new leasing opportunities.
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Build strong relationships with local authorities, community groups, and key commercial partners.
3. Financial & Commercial Management
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Provide feedback and input in relation to operating budgets, capital expenditure budgets, and forecasting.
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Suggest revenue opportunities, cost efficiencies, and profitability.
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Monitor financial performance and provide regular reporting to senior management or owners.
4. Marketing & Customer Experience
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Oversee centre marketing activities, campaigns, and events to increase foot traffic and customer engagement.
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Ensure the centre delivers a safe, welcoming, and high‑quality customer experience.
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Analyse customer trends, feedback, and market insights to improve the centre’s performance.
5. Leadership & Team Management
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Lead and develop onsite contractors and team members including operations, admin, customer service, and marketing teams.
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Promote a positive culture focused on customer service, safety, and operational excellence.
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Conduct regular performance reviews and ensure ongoing contractor development.
Skills & Qualifications
Essential
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Proven experience in centre management, commercial property management, or retail asset management.
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Strong understanding of retail operations, facilities management, and leasing processes.
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Excellent communication, negotiation, and relationship‑building skills.
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Financial acumen with experience in budgeting, forecasting, and financial reporting.
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Strong leadership and team‑management capabilities.
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Ability to work in a fast‑paced environment with competing priorities.
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Knowledge of WHS legislation and risk management best practices.
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Understanding of basic leasing practices and have the ability to engage in initial conversation with prospective and current tenants.
Desirable
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Tertiary qualifications in Property, Business, Facilities Management, or a related field.
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Experience with commercial property software systems (e.g. MRI, Cirrus 8).
Key Attributes
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Commercially minded with strong problem‑solving ability.
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Customer‑focused with a passion for delivering memorable experiences.
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Highly organised, proactive, and resilient under pressure.
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Strong collaborator with a professional and approachable manner.
What’s in it for you?
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Be a key part of a close knit team managing a stunningly newly developed Centre
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Competitive salary
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