At a Glance
- Tasks: Provide expert tenancy advice and support to renters in a dynamic contact centre.
- Company: Join Tenants Queensland, a leading community legal service focused on social justice.
- Benefits: Generous salary packaging, festive leave, and professional development opportunities.
- Other info: Part-time role with potential for extension and a supportive team environment.
- Why this job: Make a real difference in the lives of renters while growing your skills.
- Qualifications: Strong communication skills and a passion for social justice; relevant qualifications preferred.
The predicted salary is between 62100 - 75900 $ per year.
Part-time role available: 22 hours per week (0.6FTE), fixed-term for 6 months.
Opportunity to make a genuine difference and be part of a supportive values driven team.
Significant training and mentoring available.
Generous salary sacrificing packaging available.
Are you a great communicator, keen team player, and a problem solver with a focus on social justice? Please read on…
Established in 1986, Tenants Queensland (TQ) is a specialist state-wide community legal service providing free tenancy law advisory services for residential tenants. We seek to represent the interests of all Queenslanders who rent their home and we pride ourselves in providing specialist advisory services to renters, advocating on their behalf and securing improvements to Queensland’s residential tenancy laws.
TQ manages the Queensland Statewide Tenant Advice and Referral Service (QSTARS) programme – www.qstars.org.au and that’s where you come in.
THE OPPORTUNITY
Part-time (0.6 FTE), fixed-term for 6 months – Potential for extension, subject to the continuation of the contract.
The TQ QSTARS HUB Tenant Advice Worker (part-time) plays a critical role in the delivery of expert, accurate and consistent tenancy advice to residential renters. You will be a part of the Brisbane-based, statewide HUB contact centre team and supported by the HUB Coordinator and statewide training officer. The HUB contact centre aims to empower and support tenants and residents by providing high quality advice regarding tenancy law related issues and triaging matters to QSTARS regional offices and external referral services.
We’re looking for our next QSTARS HUB superstar to support the statewide rental community.
YOU
With a commitment to the principles of social justice, you will support TQ’s delivery of the QSTARS program by role modelling our values of empowerment and respect. You will possess (or have the ability to rapidly acquire) knowledge of The Residential Tenancies and Rooming Accommodation Act 2008. The ability to relate to people from different cultural and socio-economic backgrounds is essential and a Degree level (or equivalent) qualification in a relevant field, such as social work or human services is desirable. Previous experience working in Social Welfare or other community services related sectors would be highly regarded.
You’ll be a team player, you’ll have highly developed verbal and written communication skills, who can work in a changeable environment to successfully achieve program outcomes and outputs. You will be adaptable and bring a can-do attitude. You’ll have the ability to work in a high demand contact centre environment and manage interactions with clients who may be experiencing personal distress.
What makes a difference for you?
- Generous Salary Packaging options: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.
- Festive paid leave days during the December/January holiday period.
- SCHADS Award Level 4 after signing off as a competent advice worker.
- Access to an internal learning and development program, including wellbeing initiatives and employee assistance services to support your personal and professional growth.
Applications close at Friday 5 pm, 30 October 2026.
TQ QSTARS HUB Advice Worker – Mt Isa employer: Tenants Queensland
At Tenants Queensland, we are dedicated to fostering a supportive and inclusive work environment that champions social justice and empowers our employees. As a part of the QSTARS HUB team, you will have access to ongoing professional development opportunities, a collaborative culture, and the chance to make a meaningful impact in the lives of Queensland renters. With multiple office locations across the state, including Brisbane CBD and regional centres, we offer flexibility and a strong sense of community among our staff.
