Regional Cleaning Operations Leader in North Sydney

The Cleaning Service Manager is responsible for the service delivery of several key clients and management of a rapid respond specialist cleaning team that provide a wide service map across NSW. The role includes managing cleanliness standards as measured by audit results, overseeing the cleaning operations across multiple contracts, receiving & coordinating after hours work requests, providing training, implementation of cleaning procedures, ensuring the delivery of the contracted scope of work, ad-hoc cleaning requirements and service reporting. Reporting to the Cleaning Operations Manager and working as part of the broad Operations team, you will have a can-do attitude to problem solving and last minutes responding situations, as well as provide management guidance and support to supervisors and CICs to improve service delivery standards.

Key responsibilities

• Lead, motivate and support a team of specialist cleaning & rapid respond team, with a service map covering regional NSW for ad-hoc and deep clean work.
• Take ownership of the cleaning operations, setting priorities and allocating people and resources effectively for dedicated clients and contracts.
• Be the main point of contact for all after hours operational requests / incidents.
• Maintain accurate operational, quality and OH&S records and provide daily handover reports to the broader management team.
• Work closely with cleaning supervisors & CIC, plan and coordinate cleaning activities to ensure all scheduled work is completed within required timeframes.
• Manage and supervise staff working onsite to maintain staff performance to clients and be responsible for identifying and responding to client expectations.
• Plan, manage and supervise periodical and deep-cleaning programs, ensuring resources are appropriately allocated and work is delivered to service standard.
• Conduct regular quality audits and inspections across different sites, identifying issues and taking immediate action where required.
• Maintain and track equipment and consumable levels on site and ensure any site expenditure is aligned with contract budgets.
• Participate in monthly client report meetings, ensuring contract KPI such as audit scorecard and cleaning reports are delivered as per contract requirements.
• Respond to client inquiries and resolve problems concerning contracted service delivery and implement required changes to meet client's expectations.

About you

• AQF Diploma degree or higher qualification in Business Management, Retail Management or Hospitality Management.
• At least 1 year of previous experience in customer service, managing client relations and undertaking sales activity.
• Willing and able to travel to client sites if required.
• Effective communicator and leadership skills.
• Experience with preparing and managing budget for service delivery.
• Confident in using technology and adapting to new software/applications.
• Advanced verbal and written English.
• Able to work to deadlines and competing priorities.
• High attention to detail.
• Obtain (and maintain) Working with Children and Police Checks within 2 weeks of commencement of the role. Police check to be renewed every 5 years.

About us

Casual Hands is recruiting for a Cleaning Services Manager for its sister business, Olinga Services. Olinga Services offers industry-standard cleaning, waste, facilities and sustainability services, as well as specialist rail industry resourcing, providing staff that are fully trained and qualified/certified for the client and industry-specific work required. Olinga Services also provides the equipment required, ensuring service delivery can begin quickly and continue autonomously. Olinga Services works closely with clients to determine how services provided can be tailored and improved to suit their company, industry and needs.