EAP Clinician – Social Worker/Psychologist/Counsellor

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

At TELUS Health, we believe in the power of human connection to improve health and wellbeing outcomes. Through our Employee Assistance Program (EAP) and digital wellbeing solutions, we support organisations across Australia, New Zealand and Asia to build safer, more resilient, and more connected workplaces.

The Day-To-Day:

• Provide short-term counselling services through the Telus Health Employee Assistance Program (EAP)
• Support a diverse set of clients dealing with various personal issues that may or may not be work-related
• Manage clients facing urgent or crisis situations requiring immediate attention
• Deliver services through multiple modalities including face-to-face, telephone, video sessions, and chat
• Clinically manage client risk within a short-term counselling framework

About The Role:

We are currently looking for a mental health clinician to join our Telus Health Employee Assistance Program (EAP) team. This vital role sits at the heart of workplace wellbeing, where you'll make a meaningful difference in people's lives during their most challenging moments. You’ll provide essential mental health support to employees across diverse organizations, helping them navigate both personal and work-related challenges. This role offers the opportunity to work with a broad spectrum of clients across multiple service delivery channels, ensuring accessibility for those who need immediate assistance or prefer different modes of communication. The position requires both clinical excellence and adaptability, working within a short-term counselling framework designed to provide effective, timely interventions. You'll be part of Telus Health's commitment to supporting employee wellbeing at scale, contributing to a service that directly impacts thousands of individuals and their families.

About You:

• Qualifications in Counselling, Psychology, or Social Work
• Professional registration with the relevant health professional body (AHPRA, AASW, ACA, PACFA)
• Minimum three (3) years counselling experience
• Ability to clinically manage client risk and work within a short-term counselling framework
• Confidence with computer systems is an asset

For You:

• Flexible working arrangements – including working from home options and adjustments to hours.
• Access to peer consultation and external supervision
• Access to hundreds of professional development courses to help you further your clinical skills as you see fit
• Career progression opportunities for the right clinicians, including leadership positions or specialist services
• Additional benefits including wellbeing days, volunteer days, and a generous parental leave policy

A Bit About Us: We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.