At a Glance
- Tasks: Coordinate incident management services and ensure efficient delivery of clinical support.
- Company: Join TELUS Health, a leader in health and well-being innovation.
- Benefits: Enjoy a supportive team environment, wellbeing programs, and employee assistance.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic setting.
- Qualifications: Strong organisational skills and experience in crisis coordination or incident management.
The predicted salary is between 47250 - 57750 $ per year.
Multiple Positions Available (Full-Time and Part-Time) Melbourne or Sydney
About Us: TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
About the role: We are seeking an Incident Management Coordinator to join our dynamic team and play a pivotal role in delivering best-practice clinical services to our clients. Reporting to the Operations Supervisor - IM, this frontline position requires strong communication, strategic thinking, and negotiation skills to manage and coordinate incident management requests. You will be responsible for intake, scoping, and resourcing, ensuring that our services are delivered efficiently and meet the highest standards.
The day to day:
- Coordinate the intake, assessment, and resource allocation for Incident Management services.
- Scope acute-care environments, crisis situations, and complex disaster events.
- Strategically and cost-effectively allocate clinical providers to incident management requests.
- Oversee all administrative functions related to service delivery.
- Gather sensitive customer information, ensuring clarity and accuracy to provide optimal support.
- Assess the urgency of requests and assign qualified providers to deliver timely intervention.
- Manage competing priorities and urgent requests, maintaining a high level of attention to detail and accuracy.
- Demonstrate sensitivity, professionalism, and empathy while working in high-pressure crisis situations.
- Direct internal stakeholders with service-related queries and issues to ensure smooth service delivery.
About you:
- Proactive and resourceful with strong organizational skills.
- Ability to work in a fast-paced environment and manage competing priorities.
- Experience in incident management or crisis coordination.
- Exceptional communication skills, both written and verbal.
- Strong strategic thinking and negotiation abilities.
- Empathetic and professional when handling sensitive and high-pressure situations.
- Detail-oriented with a focus on delivering quality service in a timely manner.
For you:
- Access to our internal Employee Assistance Program
- Access to our wellbeing program initiatives
- A fun, dynamic, positive team environment
Administration Coordinator employer: TELUS Health
TELUS Health is an exceptional employer that prioritises the well-being of its employees while fostering a supportive and inclusive work culture. With flexible hybrid working options, comprehensive professional development opportunities, and a commitment to mental health advocacy, you will find a rewarding environment that empowers you to make a meaningful impact in the lives of individuals and organisations across Australia.
