Employment Type
Permanent
Closing Date
2 Dec 2026 11:59pm
Job Title
Telstra Retail: Part Time Customer Service & Sales Consultant MACKAY (Expression of Interest)
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
Multiple Part-time and Full-time Roles Available
Ready to Make a Difference? Join Our Iconic Team at Telstra!
At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.
What You’ll Be Doing:
- Deliver Exceptional Customer Experiences:Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
- Be the Go-To Tech Expert:Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
- Achieve and Excel:Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
- Collaborate and Contribute:Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits:
- Hourly Rate: $34.36 per hour
*Junior rates apply for those under 20 years of age.
*Penalty rates are as follows:Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
- Plus 12% Superannuation
- Generous Discounts:Enjoy30% off Telstra servicesand exclusive offers with over240 brands and partners.
- Leave Options:Take advantage of16 weeks of paid parental leave, theTelstra Extra Day Off,gender affirmation leave,Cultural Leave,Blood Donor Leave, and the ability to purchase up to4 weeks of additional leave.
- Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
- Flexibility:We offer flexible working hours and a supportive approach to parental leave—do it your way!
- Recognition & Rewards:Benefit fromperformance rewardsand a range of recognition programs to celebrate your success.
- Inclusive Culture:Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.
Is It You We’re Looking For?
- Great Communication Skills:You’re a natural at connecting with people and making their day better.
- Solution-Oriented Approach:You enjoy thinking on your feet and tailoring solutions for each customer.
- Sales Drive:You’re motivated to achieve (and exceed!) sales targets and KPIs.
- Passion for Learning:You’re eager to grow and develop your skills in a dynamic environment.
- Resilience and Positivity:You have a can-do attitude, even when things get busy.
- Customer-Facing Experience:Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!
Join Us at Telstra Retail:
When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can’t wait to see what you’ll bring to our team!
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Telstra Retail: Part Time Customer Service & Sales Consultant Mackay (ExpressionOf Interest) employer: Telstra
Telstra Retail is an excellent employer, offering a vibrant work culture that prioritises customer satisfaction and teamwork in the bustling Morayfield area. With flexible hours, employees enjoy a healthy work-life balance while having access to ongoing training and development opportunities that foster personal and professional growth. Join us to be part of a supportive team that values your contributions and encourages you to thrive in a dynamic retail environment.
