At a Glance
- Tasks: Lead incident management processes and oversee a team in a 24x7 environment.
- Company: Major telecommunications company focused on customer service excellence.
- Benefits: Flexible work arrangements and opportunities for strategic improvements.
- Other info: Join a dynamic team with a focus on continuous improvement.
- Why this job: Make a real impact on customer service and network operations.
- Qualifications: 5+ years in Incident Management and strong IP Networking knowledge.
The predicted salary is between 90000 - 110000 $ per year.
A major telecommunications company is seeking a Senior Lead - Incident Manager to oversee incident management processes.
The successful candidate will have at least 5 years of experience in Incident Management and strong technical insights into IP Networking.
The role involves leading a team in a 24x7 environment, managing customer incidents, and developing strategic improvements.
This position offers flexibility and is critical for maintaining customer service excellence across the network.
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Senior Incident & Network Operations Lead employer: Telstra
Telstra Retail is an excellent employer, offering a vibrant work culture that prioritises customer satisfaction and teamwork in the bustling Morayfield area. With flexible hours, employees enjoy a healthy work-life balance while having access to ongoing training and development opportunities that foster personal and professional growth. Join us to be part of a supportive team that values your contributions and encourages you to thrive in a dynamic retail environment.
